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Exin ITSM20FB Exam - Topic 9 Question 26 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 26
Topic #: 9
[All ITSM20FB Questions]

Which process or function has the responsibility of distributing information to users?

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Suggested Answer: D

by Kimberlie at May 04, 2022, 07:50 PM

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Wilda
6 months ago
I had no idea Service Desk was the right answer!
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Mattie
6 months ago
Really? I thought Customer Relationship Management was involved in this!
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Georgeanna
6 months ago
Incident Management handles issues, not info distribution.
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Rex
6 months ago
Wait, isn't that what Change Management does too?
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Tegan
7 months ago
I think it's definitely the Service Desk.
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Matthew
7 months ago
I’m leaning towards Customer Relationship Management, but I can't recall if it specifically deals with information distribution.
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Truman
7 months ago
I feel like Incident Management could be involved, but it seems more focused on resolving issues rather than distributing information.
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Felicia
7 months ago
I remember practicing a question about Change Management, but I don't think that's the right answer for distributing information.
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Ettie
7 months ago
I think it might be the Service Desk since they handle user inquiries and distribute information, but I'm not entirely sure.
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Natalie
7 months ago
Ah, I see now. Outsourcing typically increases the importance of market strategy, so I'm going to select option B.
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Hyun
7 months ago
I'm a bit confused by this question. The manifest file seems important, but the wording is tricky. I'll have to re-read it carefully and think it through before answering.
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Jules
7 months ago
I'm feeling pretty confident about this one. The solution is to change the authentication method to local to remediate the connection issue.
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