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Exin ITSM20FB Exam - Topic 9 Question 26 Discussion

Which process or function has the responsibility of distributing information to users?
D) Service Desk
A) Change Management
B) Customer Relationship Management
C) Incident Management

Exin ITSM20FB Exam - Topic 9 Question 26 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 26
Topic #: 9
[All ITSM20FB Questions]

Which process or function has the responsibility of distributing information to users?

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Suggested Answer: D

by Kimberlie at May 04, 2022, 07:50 PM

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Wilda
10 months ago
I had no idea Service Desk was the right answer!
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Mattie
11 months ago
Really? I thought Customer Relationship Management was involved in this!
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Georgeanna
11 months ago
Incident Management handles issues, not info distribution.
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Rex
11 months ago
Wait, isn't that what Change Management does too?
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Tegan
11 months ago
I think it's definitely the Service Desk.
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Matthew
11 months ago
I’m leaning towards Customer Relationship Management, but I can't recall if it specifically deals with information distribution.
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Truman
11 months ago
I feel like Incident Management could be involved, but it seems more focused on resolving issues rather than distributing information.
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Felicia
11 months ago
I remember practicing a question about Change Management, but I don't think that's the right answer for distributing information.
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Ettie
11 months ago
I think it might be the Service Desk since they handle user inquiries and distribute information, but I'm not entirely sure.
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Natalie
11 months ago
Ah, I see now. Outsourcing typically increases the importance of market strategy, so I'm going to select option B.
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Hyun
12 months ago
I'm a bit confused by this question. The manifest file seems important, but the wording is tricky. I'll have to re-read it carefully and think it through before answering.
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Jules
12 months ago
I'm feeling pretty confident about this one. The solution is to change the authentication method to local to remediate the connection issue.
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