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Exin ITSM20FB Exam - Topic 8 Question 48 Discussion

A company decides to apply the principle of continual improvement. Which action would result from this decision?
A) Analyze and evaluate the existing situation to identify areas for improvement
B) Analyze customer satisfaction and identify resulting actions
C) Review the Service Management System at least annual
D) Start an internal service organization evaluation

Exin ITSM20FB Exam - Topic 8 Question 48 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 48
Topic #: 8
[All ITSM20FB Questions]

A company decides to apply the principle of continual improvement. Which action would result from this decision?

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Suggested Answer: A

by Dottie at May 09, 2022, 07:26 PM

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Ty
10 months ago
D seems a bit off, internal evaluations aren't always the best starting point.
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Ula
10 months ago
C is a must! Regular reviews keep everything on track.
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Dahlia
10 months ago
Wait, can continual improvement really make that much of a difference?
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Nelida
11 months ago
I think B is more important, customer feedback drives change.
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Marcos
11 months ago
Definitely A, you need to know where to improve first!
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Jeanice
11 months ago
I think starting an internal evaluation sounds like a good step, but I’m not confident it’s the main action from continual improvement. Maybe D is less likely?
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Lizbeth
11 months ago
I vaguely recall something about reviewing the Service Management System regularly, but I’m not sure if that’s directly tied to continual improvement. Could it be C?
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Pearlie
11 months ago
I’m not entirely sure, but I feel like customer satisfaction analysis is also a big part of continual improvement. Could it be B?
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Cherri
11 months ago
I remember discussing continual improvement in class, and I think analyzing the existing situation is crucial for identifying gaps. So, maybe A?
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Lucy
11 months ago
Hmm, this seems like a tricky one. I'll need to think carefully about where employee questionnaire data is typically stored in the system.
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Jacquelyne
11 months ago
I'm feeling pretty confident about this one. The solution is to replace line 1 with the private @Inject Account acc; and line 3 with the public @Inject Account getAcc() method.
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