MENU
A company decides to apply the principle of continual improvement. Which action would result from this decision?
Suggested Answer: A
Get Premium ITSM20FB Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
11 comments · newest first
TY
Ty
12 months ago
D seems a bit off, internal evaluations aren't always the best starting point.
UL
Ula
12 months ago
C is a must! Regular reviews keep everything on track.
DA
Dahlia
12 months ago
Wait, can continual improvement really make that much of a difference?
NE
Nelida
1 year ago
I think B is more important, customer feedback drives change.
MA
Marcos
1 year ago
Definitely A, you need to know where to improve first!
JE
Jeanice
1 year ago
I think starting an internal evaluation sounds like a good step, but I’m not confident it’s the main action from continual improvement. Maybe D is less likely?
LI
Lizbeth
1 year ago
I vaguely recall something about reviewing the Service Management System regularly, but I’m not sure if that’s directly tied to continual improvement. Could it be C?
PE
Pearlie
1 year ago
I’m not entirely sure, but I feel like customer satisfaction analysis is also a big part of continual improvement. Could it be B?
CH
Cherri
1 year ago
I remember discussing continual improvement in class, and I think analyzing the existing situation is crucial for identifying gaps. So, maybe A?
LU
Lucy
1 year ago
Hmm, this seems like a tricky one. I'll need to think carefully about where employee questionnaire data is typically stored in the system.
JA
Jacquelyne
1 year ago
I'm feeling pretty confident about this one. The solution is to replace line 1 with the private @Inject Account acc; and line 3 with the public @Inject Account getAcc() method.