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Exin ITSM20FB Exam - Topic 8 Question 48 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 48
Topic #: 8
[All ITSM20FB Questions]

A company decides to apply the principle of continual improvement. Which action would result from this decision?

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Suggested Answer: A

by Dottie at May 09, 2022, 07:26 PM

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Ty
5 months ago
D seems a bit off, internal evaluations aren't always the best starting point.
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Ula
5 months ago
C is a must! Regular reviews keep everything on track.
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Dahlia
5 months ago
Wait, can continual improvement really make that much of a difference?
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Nelida
5 months ago
I think B is more important, customer feedback drives change.
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Marcos
6 months ago
Definitely A, you need to know where to improve first!
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Jeanice
6 months ago
I think starting an internal evaluation sounds like a good step, but I’m not confident it’s the main action from continual improvement. Maybe D is less likely?
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Lizbeth
6 months ago
I vaguely recall something about reviewing the Service Management System regularly, but I’m not sure if that’s directly tied to continual improvement. Could it be C?
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Pearlie
6 months ago
I’m not entirely sure, but I feel like customer satisfaction analysis is also a big part of continual improvement. Could it be B?
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Cherri
6 months ago
I remember discussing continual improvement in class, and I think analyzing the existing situation is crucial for identifying gaps. So, maybe A?
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Lucy
6 months ago
Hmm, this seems like a tricky one. I'll need to think carefully about where employee questionnaire data is typically stored in the system.
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Jacquelyne
6 months ago
I'm feeling pretty confident about this one. The solution is to replace line 1 with the private @Inject Account acc; and line 3 with the public @Inject Account getAcc() method.
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