Exin Exam ITSM20FB Topic 8 Question 16 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 16
Topic #: 8

What is required for an implementation of IT Service Management to be successful?

AA top-down approach whereby the management of the organization strongly and visibly enforces the implementation

BBuy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities

CThe appointment of a specialist department responsible for the development of the process structures

DThe involvement and commitment of personnel at all levels in the organization from operational staff to top management

Show Suggested Answer

Suggested Answer: D

by Marvel at May 10, 2022, 02:05 AM

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