Exin ITSM20FB Exam - Topic 8 Question 16 Discussion
What is required for an implementation of IT Service Management to be successful?
D) The involvement and commitment of personnel at all levels in the organization from operational staff to top management
A) A top-down approach whereby the management of the organization strongly and visibly enforces the implementation
B) Buy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities
C) The appointment of a specialist department responsible for the development of the process structures
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