Discuss Exin ITSM20FB Exam Topic 8 Question 16

What is required for an implementation of IT Service Management to be successful?

AA top-down approach whereby the management of the organization strongly and visibly enforces the implementation

BBuy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities

CThe appointment of a specialist department responsible for the development of the process structures

DThe involvement and commitment of personnel at all levels in the organization from operational staff to top management

Suggested Answer: D

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12 comments · newest first

Stacey 12 months ago

Surprised that management buy-in isn't the only factor!

Marilynn 12 months ago

Really? A specialist department? Not sure that’s necessary.

Trinidad 12 months ago

I think involvement at all levels is key!

Horace 1 year ago

A top-down approach is crucial for success.

Ezekiel 1 year ago

Definitely need buy-in from the operational teams!

Alaine 1 year ago

I'm a bit uncertain about the need for a specialist department; it seems like it could help, but I'm not sure if it's essential.

Merri 1 year ago

I feel like we practiced a question similar to this, and I think involving everyone at all levels is key for success.

Ria 1 year ago

I think buy-in from the operational levels is crucial, especially since they are the ones who will actually implement the processes.

Tammi 1 year ago

I remember discussing the importance of a top-down approach in our study group, but I'm not entirely sure if it's the only factor that matters.

France 1 year ago

Option C seems like the way to go here. Creating a segment from the visit container should give me the most accurate data.

Moon 1 year ago

This question seems to be asking about the order of priority for physical security controls. I think the key is to focus on the word "first" in the question. That suggests we need to identify the control that should be implemented before the others.

Aretha 1 year ago

I think the answer is B, but I'm not 100% sure. I'll make sure to double-check the information on form options and advanced thank you pages before submitting my answer.

Exin ITSM20FB Exam - Topic 8 Question 16 Discussion