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Exin ITSM20FB Exam - Topic 8 Question 16 Discussion

What is required for an implementation of IT Service Management to be successful?
D) The involvement and commitment of personnel at all levels in the organization from operational staff to top management
A) A top-down approach whereby the management of the organization strongly and visibly enforces the implementation
B) Buy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities
C) The appointment of a specialist department responsible for the development of the process structures

Exin ITSM20FB Exam - Topic 8 Question 16 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 16
Topic #: 8
[All ITSM20FB Questions]

What is required for an implementation of IT Service Management to be successful?

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Suggested Answer: D

by Marvel at May 10, 2022, 02:05 AM

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Stacey
7 months ago
Surprised that management buy-in isn't the only factor!
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Marilynn
7 months ago
Really? A specialist department? Not sure that’s necessary.
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Trinidad
7 months ago
I think involvement at all levels is key!
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Horace
8 months ago
A top-down approach is crucial for success.
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Ezekiel
8 months ago
Definitely need buy-in from the operational teams!
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Alaine
8 months ago
I'm a bit uncertain about the need for a specialist department; it seems like it could help, but I'm not sure if it's essential.
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Merri
8 months ago
I feel like we practiced a question similar to this, and I think involving everyone at all levels is key for success.
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Ria
8 months ago
I think buy-in from the operational levels is crucial, especially since they are the ones who will actually implement the processes.
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Tammi
8 months ago
I remember discussing the importance of a top-down approach in our study group, but I'm not entirely sure if it's the only factor that matters.
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France
8 months ago
Option C seems like the way to go here. Creating a segment from the visit container should give me the most accurate data.
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Moon
8 months ago
This question seems to be asking about the order of priority for physical security controls. I think the key is to focus on the word "first" in the question. That suggests we need to identify the control that should be implemented before the others.
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Aretha
8 months ago
I think the answer is B, but I'm not 100% sure. I'll make sure to double-check the information on form options and advanced thank you pages before submitting my answer.
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