Exin ITSM20FB Exam - Topic 7 Question 47 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 47
Topic #: 7

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

AIncident Management

BProblem Management

CService Desk Service

DLevel Management

Show Suggested Answer

Suggested Answer: C

by Francine at May 03, 2022, 10:58 PM

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Octavio

4 months ago

Service Desk Service is key for handling user requests faster!

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Lilli

5 months ago

Problem Management might help too, but not as directly.

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Lera

5 months ago

Wait, can Incident Management really reduce that much workload?

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Carole

5 months ago

Totally agree, it’s all about efficiency!

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Stephen

5 months ago

Incident Management can streamline user communication.

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Reynalda

5 months ago

Level Management seems less relevant to this scenario; it’s more about service levels than directly reducing workload from user interactions.

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Yuki

5 months ago

I feel like the Service Desk Service might be the right answer because it acts as a single point of contact for users, which could streamline communication.

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Nieves

5 months ago

I'm not entirely sure, but I remember something about Problem Management being more about identifying root causes rather than handling user communication directly.

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Alecia

5 months ago

I think Incident Management could help here since it focuses on restoring service quickly and might reduce direct communication time with users.

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James

5 months ago

I'm a little confused on this one. Is the encryption required between the Expressway components and the endpoints, or just between the Expressway components themselves? I'll need to review my notes to make sure I understand the full deployment topology.

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Cherelle

5 months ago

This question seems straightforward, but I want to make sure I understand the context fully before answering.

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Glen

5 months ago

I'm a bit confused by the differences between the DiffServ options. I know IP Precedence is based on the ToS field, so I'm thinking C might be the best choice to ensure backward compatibility. But I'm not 100% sure.

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Frank

5 months ago

I'm a little confused by this question. I know the Data Confidentiality pattern is important, but I'm not sure how it relates to the specific security mechanisms listed. I'll have to review my notes and try to connect the concepts before answering.

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