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Exin ITSM20FB Exam - Topic 7 Question 47 Discussion

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
C) Service Desk Service
A) Incident Management
B) Problem Management
D) Level Management

Exin ITSM20FB Exam - Topic 7 Question 47 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 47
Topic #: 7
[All ITSM20FB Questions]

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

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Suggested Answer: C

by Francine at May 03, 2022, 10:58 PM

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Octavio
9 months ago
Service Desk Service is key for handling user requests faster!
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Lilli
9 months ago
Problem Management might help too, but not as directly.
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Lera
9 months ago
Wait, can Incident Management really reduce that much workload?
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Carole
10 months ago
Totally agree, it’s all about efficiency!
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Stephen
10 months ago
Incident Management can streamline user communication.
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Reynalda
10 months ago
Level Management seems less relevant to this scenario; it’s more about service levels than directly reducing workload from user interactions.
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Yuki
10 months ago
I feel like the Service Desk Service might be the right answer because it acts as a single point of contact for users, which could streamline communication.
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Nieves
10 months ago
I'm not entirely sure, but I remember something about Problem Management being more about identifying root causes rather than handling user communication directly.
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Alecia
10 months ago
I think Incident Management could help here since it focuses on restoring service quickly and might reduce direct communication time with users.
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James
10 months ago
I'm a little confused on this one. Is the encryption required between the Expressway components and the endpoints, or just between the Expressway components themselves? I'll need to review my notes to make sure I understand the full deployment topology.
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Cherelle
10 months ago
This question seems straightforward, but I want to make sure I understand the context fully before answering.
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Glen
10 months ago
I'm a bit confused by the differences between the DiffServ options. I know IP Precedence is based on the ToS field, so I'm thinking C might be the best choice to ensure backward compatibility. But I'm not 100% sure.
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Frank
10 months ago
I'm a little confused by this question. I know the Data Confidentiality pattern is important, but I'm not sure how it relates to the specific security mechanisms listed. I'll have to review my notes and try to connect the concepts before answering.
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