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Exin ITSM20FB Exam - Topic 5 Question 54 Discussion

What is meant by the Urgency of an Incident?
A) the degree to which the solution of an incident tolerates delay
B) the degree to which the incident gives rise to a deviation from the normal service level
C) the time needed by IT Services to resolve the incident
D) the relative importance of the incidents when handling them

Exin ITSM20FB Exam - Topic 5 Question 54 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 54
Topic #: 5
[All ITSM20FB Questions]

What is meant by the Urgency of an Incident?

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Suggested Answer: A

by Nieves at Aug 01, 2022, 08:33 PM

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Andrew
7 months ago
Not sure if urgency is the same as importance...
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Leoma
7 months ago
Wait, so urgency isn't just about time to fix it?
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Felix
7 months ago
I thought it was more about the impact on service levels?
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Muriel
7 months ago
Totally agree, it's about prioritizing incidents.
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Pearlie
8 months ago
Urgency is all about how fast we need to fix it!
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Jacquelyne
8 months ago
I keep getting confused between urgency and impact. I think urgency is about the delay tolerance, so maybe A?
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Rikki
8 months ago
I feel like urgency might be linked to the importance of the incident, like option D. But I could be mixing it up with priority.
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Glory
8 months ago
I remember something about urgency relating to service levels, maybe option B? It seems to fit with what we practiced.
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Ahmad
8 months ago
I think urgency is about how quickly we need to resolve an incident, but I'm not sure if it's just about the time needed.
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Katie
8 months ago
Combining all the applications into a single one doesn't seem like the right solution here. I think the WebLogic Domain level role management is the way to go, but I'll need to review the details to be sure.
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Emmanuel
8 months ago
This seems straightforward. TCP/IP is the industry-standard protocol, so the underlined text is correct. I'll go with "No change is needed" on this one.
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Quentin
8 months ago
I don't think GET is the right method for creating messages, but I feel unsure about the other options between POST and PUT.
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