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Exin ITSM20FB Exam - Topic 5 Question 54 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 54
Topic #: 5
[All ITSM20FB Questions]

What is meant by the Urgency of an Incident?

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Suggested Answer: A

by Nieves at Aug 01, 2022, 08:33 PM

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Andrew
4 months ago
Not sure if urgency is the same as importance...
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Leoma
4 months ago
Wait, so urgency isn't just about time to fix it?
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Felix
4 months ago
I thought it was more about the impact on service levels?
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Muriel
4 months ago
Totally agree, it's about prioritizing incidents.
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Pearlie
4 months ago
Urgency is all about how fast we need to fix it!
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Jacquelyne
5 months ago
I keep getting confused between urgency and impact. I think urgency is about the delay tolerance, so maybe A?
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Rikki
5 months ago
I feel like urgency might be linked to the importance of the incident, like option D. But I could be mixing it up with priority.
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Glory
5 months ago
I remember something about urgency relating to service levels, maybe option B? It seems to fit with what we practiced.
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Ahmad
5 months ago
I think urgency is about how quickly we need to resolve an incident, but I'm not sure if it's just about the time needed.
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Katie
5 months ago
Combining all the applications into a single one doesn't seem like the right solution here. I think the WebLogic Domain level role management is the way to go, but I'll need to review the details to be sure.
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Emmanuel
5 months ago
This seems straightforward. TCP/IP is the industry-standard protocol, so the underlined text is correct. I'll go with "No change is needed" on this one.
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Quentin
5 months ago
I don't think GET is the right method for creating messages, but I feel unsure about the other options between POST and PUT.
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