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Exin ITSM20FB Exam - Topic 3 Question 1 Discussion

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?
B) Documentation should be protected from damage due to IT related disasters.
A) Documentation should be kept at least five years for auditing purposes.
C) Documentation should be stored at a central place and be only accessible via procedures
D) Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

Exin ITSM20FB Exam - Topic 3 Question 1 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 1
Topic #: 3
[All ITSM20FB Questions]

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

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Suggested Answer: B

by Oretha at May 04, 2022, 06:50 PM

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Meghann
7 months ago
Centralized storage is key, but what if access is too restricted?
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Phil
8 months ago
Wait, do we really need to follow ISO/IEC 20000 for everything?
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Haydee
8 months ago
Protecting docs from IT disasters is a must!
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Stephanie
8 months ago
I agree, but isn't five years a bit excessive?
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Nakisha
8 months ago
Documentation should definitely be kept for at least five years.
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Lashon
8 months ago
I vaguely remember something about ISO/IEC 20000 requirements, but I'm not confident if that's the best practice they are looking for.
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Basilia
8 months ago
I practiced a question about centralizing documentation access, and I feel like that could be a key point here.
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Denny
8 months ago
I think protecting documentation from IT disasters is crucial, but I can't recall if that's considered a best practice in this context.
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Charlene
8 months ago
I remember discussing the importance of keeping documentation for a certain period, but I'm not sure if five years is the standard.
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Natalie
8 months ago
I'm leaning towards Scope, but I want to double-check that before submitting my answer.
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Phuong
9 months ago
I'm a bit confused on this one. I know the Trigger.old context variable is used to access the previous state of records, but I'm not sure how that applies in a Before Insert trigger.
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Mertie
9 months ago
Hmm, I'm a bit confused about the RAID technology part. Does that really apply to securing the backup plan, or is that more about the storage infrastructure itself? I'll need to think that one through carefully.
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