Exin Exam ITSM20F.EN Topic 9 Question 86 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 86
Topic #: 9

What is the definition of Availability?

Aa record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change

Ba snapshot of the state of a service or individual Configuration Item (CI) at a point in time

Cany event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service

Dthe ability of a component or service to perform its required function at a stated instant or over a stated period of time

Show Suggested Answer

Suggested Answer: A

A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.

B . Incorrect. There is no objective to meet all demands but to meet agreed demands.

C . Incorrect. There is no specific mention of development and operational requirements.

D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.

by Filiberto at Apr 24, 2024, 05:03 AM

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Barney

13 days ago

Ooh, tricky one. I'm leaning towards D. It just sounds the most comprehensive to me. Oh, and Linette? Your internet must be down again, huh?

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Douglass

14 days ago

Availability, huh? I bet that's the one thing my internet provider doesn't have. Anyway, I'm pretty sure the right answer is D.

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Geoffrey

3 days ago

I think you're right, D sounds like the definition of Availability.

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Narcisa

1 months ago

Ha! Availability? More like 'Unreliability' these days. But seriously, I think the correct answer is D. Gotta love those ITIL definitions.

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Linette

1 months ago

I'm going with D. The ability of a component or service to perform its function at a specific time or over a period of time. That seems to capture the essence of availability.

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Dortha

10 days ago

B) a snapshot of the state of a service or individual Configuration Item (CI) at a point in time

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Mel

17 days ago

A) a record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change

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Kyoko

1 months ago

Hmm, I think the definition of Availability is C. Any event that causes an interruption or reduction in service quality. Sounds like a pretty good fit to me.

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Galen

2 months ago

I'm not sure, but I think option B) a snapshot of the state of a service at a point in time could also be a definition of Availability.

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Dusti

2 months ago

I agree with William, option D makes sense because it's about the ability of a service to function properly.

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William

2 months ago

I think the definition of Availability is D) the ability of a component or service to perform its required function at a stated instant or over a stated period of time.

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