Exin ITSM20F.EN Exam - Topic 9 Question 52 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 52
Topic #: 9

[All ITSM20F.EN Questions]

What should not be part of a Service Level Agreement (SLA)?

AAuthorization details

BEscalation and notification process

CImpact and priority guidelines

DLessons learned and improvement actions

Show Suggested Answer

Suggested Answer: D

by Frederica at May 08, 2022, 05:03 PM

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Brittni

4 months ago

Impact and priority guidelines are a must-have in any SLA!

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Royal

4 months ago

Lessons learned? Really? Seems like that could be useful info.

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Fausto

4 months ago

Escalation processes are essential, can't believe that's even a question!

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Ngoc

4 months ago

I disagree, authorization is crucial for accountability.

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An

5 months ago

Authorization details definitely shouldn't be in an SLA.

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Colene

5 months ago

"Lessons learned and improvement actions" seems like it could be part of a review process, not the SLA itself.

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Leota

5 months ago

I'm not entirely sure, but I remember something about escalation processes being crucial in SLAs.

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Catrice

5 months ago

I think the SLA should focus on service delivery metrics, so maybe "Authorization details" isn't necessary?

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Nu

5 months ago

I practiced a question similar to this, and I feel like "Impact and priority guidelines" are definitely important to include.

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Temeka

5 months ago

This one seems straightforward. I think it's asking about matching the maturity of financing to the life of the asset, which would be option A.

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Lindsey

5 months ago

Hmm, I'm a bit confused by the wording here. I'll need to make sure I understand the difference between source, staging area, and target before I can decide on the best answer.

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Rosann

5 months ago

Hmm, I'm a bit unsure about this one. I think it might be C, the one-time password mechanism, since mobile users may have trouble accessing those one-time codes when they're on the go.

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Elenora

5 months ago

I think one disadvantage is definitely not being able to control access to data if someone's device is lost. It feels like a security risk, but I'm not completely sure.

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