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Exin ITSM20F.EN Exam - Topic 9 Question 52 Discussion

What should not be part of a Service Level Agreement (SLA)?
D) Lessons learned and improvement actions
A) Authorization details
B) Escalation and notification process
C) Impact and priority guidelines

Exin ITSM20F.EN Exam - Topic 9 Question 52 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 52
Topic #: 9
[All ITSM20F.EN Questions]

What should not be part of a Service Level Agreement (SLA)?

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Suggested Answer: D

by Frederica at May 08, 2022, 05:03 PM

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Brittni
10 months ago
Impact and priority guidelines are a must-have in any SLA!
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Royal
10 months ago
Lessons learned? Really? Seems like that could be useful info.
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Fausto
10 months ago
Escalation processes are essential, can't believe that's even a question!
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Ngoc
11 months ago
I disagree, authorization is crucial for accountability.
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An
11 months ago
Authorization details definitely shouldn't be in an SLA.
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Colene
11 months ago
"Lessons learned and improvement actions" seems like it could be part of a review process, not the SLA itself.
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Leota
11 months ago
I'm not entirely sure, but I remember something about escalation processes being crucial in SLAs.
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Catrice
11 months ago
I think the SLA should focus on service delivery metrics, so maybe "Authorization details" isn't necessary?
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Nu
11 months ago
I practiced a question similar to this, and I feel like "Impact and priority guidelines" are definitely important to include.
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Temeka
11 months ago
This one seems straightforward. I think it's asking about matching the maturity of financing to the life of the asset, which would be option A.
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Lindsey
11 months ago
Hmm, I'm a bit confused by the wording here. I'll need to make sure I understand the difference between source, staging area, and target before I can decide on the best answer.
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Rosann
11 months ago
Hmm, I'm a bit unsure about this one. I think it might be C, the one-time password mechanism, since mobile users may have trouble accessing those one-time codes when they're on the go.
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Elenora
11 months ago
I think one disadvantage is definitely not being able to control access to data if someone's device is lost. It feels like a security risk, but I'm not completely sure.
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