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What should not be part of a Service Level Agreement (SLA)?
Suggested Answer: D
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13 comments · newest first
BR
Brittni
12 months ago
Impact and priority guidelines are a must-have in any SLA!
RO
Royal
12 months ago
Lessons learned? Really? Seems like that could be useful info.
FA
Fausto
12 months ago
Escalation processes are essential, can't believe that's even a question!
NG
Ngoc
1 year ago
I disagree, authorization is crucial for accountability.
AN
An
1 year ago
Authorization details definitely shouldn't be in an SLA.
CO
Colene
1 year ago
"Lessons learned and improvement actions" seems like it could be part of a review process, not the SLA itself.
LE
Leota
1 year ago
I'm not entirely sure, but I remember something about escalation processes being crucial in SLAs.
CA
Catrice
1 year ago
I think the SLA should focus on service delivery metrics, so maybe "Authorization details" isn't necessary?
NU
Nu
1 year ago
I practiced a question similar to this, and I feel like "Impact and priority guidelines" are definitely important to include.
TE
Temeka
1 year ago
This one seems straightforward. I think it's asking about matching the maturity of financing to the life of the asset, which would be option A.
LI
Lindsey
1 year ago
Hmm, I'm a bit confused by the wording here. I'll need to make sure I understand the difference between source, staging area, and target before I can decide on the best answer.
RO
Rosann
1 year ago
Hmm, I'm a bit unsure about this one. I think it might be C, the one-time password mechanism, since mobile users may have trouble accessing those one-time codes when they're on the go.
EL
Elenora
1 year ago
I think one disadvantage is definitely not being able to control access to data if someone's device is lost. It feels like a security risk, but I'm not completely sure.