Exin Exam ITSM20F.EN Topic 9 Question 34 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 34
Topic #: 9

While planning for service improvements, what is an important best practice to consider?

AService improvement targets should be measurable, linked to business objectives and documented in a plan.

BThe progress of service improvement should be discussed at least weekly in the steering committee.

CThe progress should be monitored closely by an independent project manager to maintain objectivity.

DThe service improvement targets should not change until the target is reached, or else no consistency is maintained.

Show Suggested Answer

Suggested Answer: A

by Gertude at May 07, 2022, 07:59 PM

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