Discuss Exin ITSM20F.EN Exam Topic 9 Question 34

While planning for service improvements, what is an important best practice to consider?

AService improvement targets should be measurable, linked to business objectives and documented in a plan.

BThe progress of service improvement should be discussed at least weekly in the steering committee.

CThe progress should be monitored closely by an independent project manager to maintain objectivity.

DThe service improvement targets should not change until the target is reached, or else no consistency is maintained.

Suggested Answer: A

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14 comments · newest first

Nathalie 12 months ago

Independent oversight is crucial for objectivity!

Leota 12 months ago

Wait, can targets really stay the same that long?

Joesph 12 months ago

Weekly discussions? Sounds excessive.

Adell 1 year ago

Totally agree, consistency is key!

Mozell 1 year ago

Measurable targets are a must!

Elke 1 year ago

Option D seems a bit rigid to me; I feel like targets should be adaptable based on feedback, but I can't recall if that's a common practice in service improvement.

Ernest 1 year ago

I’m leaning towards option A too, but I also recall something about regular discussions in steering committees from my studies. That might be important as well.

Page 1 year ago

I remember practicing a question about monitoring progress, and I feel like option C could be important for keeping things objective, but I’m not sure if it’s the best practice overall.

Irma 1 year ago

I think option A makes sense because measurable targets are crucial for tracking progress, but I'm not entirely sure if they should always be linked to business objectives.

Natalya 1 year ago

I think the Placeholder layout object would be the best choice to create white space in a record. It's designed specifically for that purpose.

Misty 1 year ago

Okay, I've got it! The answer has to be A - encouraging others to harass the victim. That's the only option that specifically talks about turning other people against the victim.

Vince 1 year ago

I'm pretty sure this is a True statement, since the question mentions that ARMS-Prometheus can monitor node usage from multiple clusters.

Lillian 1 year ago

Hmm, I'm not sure about this one. There might be some tricky pointer behavior going on that I need to watch out for. I'll need to carefully read through the code and think through the logic step-by-step.

Daniela 1 year ago

I think the answer is B. The data architecture will effectively align to the capability map since the information map, which frames the data architecture, is based on the capability map.

Exin ITSM20F.EN Exam - Topic 9 Question 34 Discussion