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Exin ITSM20F.EN Exam - Topic 8 Question 129 Discussion

What is the objective of Service Level Management?
A) To define, agree, record and manage levels of service
B) To ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels
C) To ensure that agreed service Availability committments to customers can be met in all circumstances
D) To establish and maintain good relationships with Customers

Exin ITSM20F.EN Exam - Topic 8 Question 129 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 129
Topic #: 8
[All ITSM20F.EN Questions]

What is the objective of Service Level Management?

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Suggested Answer: A

by Leslie at Jun 18, 2026, 02:31 AM

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Pauline
22 days ago
C makes sense. Availability commitments are crucial for customer trust.
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Yuriko
27 days ago
I feel like B is important too. Capacity is key for meeting those levels.
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Tarra
1 month ago
I think A is the best choice. It's all about defining and managing service levels.
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Jeanice
1 month ago
B) makes sense, but I didn't know it was that crucial!
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Mauricio
1 month ago
Really? I thought it was more about capacity than just service levels.
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Mariko
2 months ago
Wait, isn't D) just as important?
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Tonette
2 months ago
Totally agree, it's all about managing service levels.
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Viola
2 months ago
A) is the main goal for sure!
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Vilma
2 months ago
I’m confused because all the options seem relevant, but I think A covers the essence of what Service Level Management is supposed to do.
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Annice
2 months ago
I feel like option D is important too, but I think it’s more about relationships rather than the core objective of Service Level Management.
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Felix
2 months ago
I remember practicing a question like this, and I’m not sure if it’s just about managing service levels or if it also includes capacity management.
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Claudia
3 months ago
I think the main goal of Service Level Management is to define and agree on service levels, so I’m leaning towards option A.
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