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Exin ITSM20F.EN Exam - Topic 8 Question 129 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 129
Topic #: 8

[All ITSM20F.EN Questions]

What is the objective of Service Level Management?

ATo define, agree, record and manage levels of service

BTo ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels

CTo ensure that agreed service Availability committments to customers can be met in all circumstances

DTo establish and maintain good relationships with Customers

Show Suggested Answer

Suggested Answer: A

by Leslie at Jun 18, 2026, 02:31 AM

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Mariko

2 days ago

Wait, isn't D) just as important?

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Tonette

7 days ago

Totally agree, it's all about managing service levels.

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Viola

12 days ago

A) is the main goal for sure!

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Vilma

17 days ago

I’m confused because all the options seem relevant, but I think A covers the essence of what Service Level Management is supposed to do.

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Annice

23 days ago

I feel like option D is important too, but I think it’s more about relationships rather than the core objective of Service Level Management.

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Felix

28 days ago

I remember practicing a question like this, and I’m not sure if it’s just about managing service levels or if it also includes capacity management.

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Claudia

1 month ago

I think the main goal of Service Level Management is to define and agree on service levels, so I’m leaning towards option A.

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