New Year Sale 2026! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Exin ITSM20F.EN Exam - Topic 8 Question 102 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 102
Topic #: 8
[All ITSM20F.EN Questions]

What is the objective of the Service Continuity and Availability Management processes?

Show Suggested Answer Hide Answer
Suggested Answer: C

A . Incorrect. Effective communication is not the objective of the process Service Continuity and Availability Management. It is more relevant to Service Reporting.

B . Incorrect. Managing levels of service is the objective of the Service Level Management process.

C . Correct. This is the objective of the Service Continuity and Availability Management processes.

D . Incorrect. Service Continuity and Availability Management is a process between a supplier and a Customer. Not between a supplier and a provider.


by Tori at Sep 18, 2024, 12:16 PM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Felicitas
3 months ago
Really? I thought it was more about communication.
upvoted 0 times
...
Louis
3 months ago
Totally agree with C, it covers all bases.
upvoted 0 times
...
Emmett
3 months ago
Wait, are we sure it's not B? Sounds similar.
upvoted 0 times
...
Elden
4 months ago
Definitely C, that makes the most sense.
upvoted 0 times
...
Brock
4 months ago
It's all about meeting service commitments!
upvoted 0 times
...
Mitzie
4 months ago
I feel like option B is close, but it doesn't mention continuity, which seems crucial for this process.
upvoted 0 times
...
Noemi
4 months ago
I keep mixing up the terms; I thought it was about communication with customers, but now I’m leaning towards option C too.
upvoted 0 times
...
Dexter
4 months ago
I remember a practice question that focused on service levels, and I think option C sounds right because it mentions both continuity and availability.
upvoted 0 times
...
Junita
5 months ago
I think the main goal is about ensuring service commitments to customers, but I'm not sure if it's specifically about continuity or just availability.
upvoted 0 times
...
Scarlet
5 months ago
I'm a little confused by the wording of these options. They seem to be getting at the Eddae general idea, but I want to make sure I fully grasp the nuance between them before selecting an answer. I'll have to re-read this a few times.
upvoted 0 times
...
Nenita
5 months ago
Okay, I've got this. The objective is to ensure that the agreed levels of service commitments to customers can be met in all circumstances. Option B looks like the correct answer here.
upvoted 0 times
...
Edda
5 months ago
This seems like a straightforward question about the objective of Service Continuity and Availability Management processes. I'll carefully read through the options and select the one that best matches the description.
upvoted 0 times
...
Anna
5 months ago
Hmm, I'm a bit unsure about this one. The options seem similar, but I need to make sure I understand the difference between ensuring service commitments to customers versus providers. I'll have to think this through carefully.
upvoted 0 times
...
Gennie
1 year ago
I dunno, man. Isn't the whole thing just a big game of keeping everyone happy? Option A could be the way to go, if you ask me.
upvoted 0 times
Claudia
1 year ago
I see your point, but I still think option A is the way to go. Effective communication towards customers is key to keeping everyone happy.
upvoted 0 times
...
Staci
1 year ago
I agree, option C seems to be the most accurate. We have to ensure that our service continuity and availability commitments are met in all circumstances.
upvoted 0 times
...
Luz
1 year ago
I think option B is the best choice. We need to make sure we can meet our service commitments to customers no matter what.
upvoted 0 times
...
...
Edda
1 year ago
I believe option C is the correct answer because it specifically mentions Service Continuity and Availability commitments to Customers.
upvoted 0 times
...
Jean
1 year ago
Hmm, I'm not sure. Shouldn't we be worried about the providers too? Option D might be the way to go.
upvoted 0 times
Hector
1 year ago
Brice: I see your point, but I still think Option C is more aligned with the objective.
upvoted 0 times
...
Barney
1 year ago
User 3: But what about the providers? Maybe we should consider Option D.
upvoted 0 times
...
Brice
1 year ago
Yeah, I agree. Option C seems like the best choice.
upvoted 0 times
...
Tamra
1 year ago
I think we should focus on meeting commitments to Customers.
upvoted 0 times
...
...
Mignon
1 year ago
I agree with Lajuana. It's important to have a plan in place to maintain service continuity and availability for customers.
upvoted 0 times
...
Lajuana
1 year ago
I think the objective is to ensure that agreed levels of service commitments to Customers can be met in all circumstances.
upvoted 0 times
...
Rebecka
1 year ago
Well, now, I thought the whole point was to keep those pesky customers happy no matter what. Option B seems to capture that nicely.
upvoted 0 times
Sheron
1 year ago
Nelida: Exactly, that's the objective of Service Continuity and Availability Management processes.
upvoted 0 times
...
Justine
1 year ago
Definitely, we need to prioritize meeting customer needs in all circumstances.
upvoted 0 times
...
Nelida
1 year ago
Option B makes sense, ensuring service commitments are met no matter what.
upvoted 0 times
...
Carli
1 year ago
I agree, keeping the customers happy is key.
upvoted 0 times
...
...
Elouise
1 year ago
Option C sounds about right. Ensuring that agreed service continuity and availability commitments to customers are met in all circumstances is the key objective, isn't it?
upvoted 0 times
Yolando
1 year ago
It's important to ensure that customers' service continuity and availability commitments are met in all situations.
upvoted 0 times
...
Virgie
1 year ago
Yes, you're correct. Option C is the objective of Service Continuity and Availability Management processes.
upvoted 0 times
...
...

Save Cancel