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Exin ITSM20F.EN Exam - Topic 7 Question 57 Discussion

What does a quality policy aim to define?
A) the formally expressed quality intentions and direction of an organization
B) the legal obligations that the organization must fulfill
C) the requirements of ISO/IEC 20000
D) the requirements of the customer as stated in the Service Level Agreement (SLA)

Exin ITSM20F.EN Exam - Topic 7 Question 57 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 57
Topic #: 7
[All ITSM20F.EN Questions]

What does a quality policy aim to define?

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Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.


by Allene at Aug 03, 2022, 11:19 PM

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Matthew
10 months ago
B seems important too, but it’s not the main focus here.
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Buddy
10 months ago
Wait, I didn’t know it was just about intentions!
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Broderick
10 months ago
I thought it was more about legal obligations, but I guess not.
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Cyril
10 months ago
Totally agree, A is the right choice!
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Jesusa
11 months ago
It defines the quality intentions of the organization.
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Francesco
11 months ago
The customer requirements in SLAs are crucial, but I feel like that's more about service delivery than the quality policy itself. D doesn't seem right.
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Shakira
11 months ago
I recall discussing ISO standards, but I can't quite remember if that's what a quality policy defines. C seems a bit off to me.
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Wilbert
11 months ago
I'm not entirely sure, but I remember something about legal obligations being important too. Maybe B could be relevant?
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Latia
11 months ago
I think the quality policy is about the organization's intentions, so I might go with A. It sounds familiar from our last practice session.
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Jesusa
11 months ago
Hmm, this seems like it's testing our understanding of layered security. I'm leaning towards the overlap design approach, as that would provide multiple levels of protection.
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Chan
11 months ago
Okay, let's think this through. We need to make the component visible and exposed, so I'm guessing A and B are the right answers. But I'm not sure about the target - should it be lightning__RecordPage or lightning__AppPage?
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