Discuss Exin ITSM20F.EN Exam Topic 7 Question 57

What does a quality policy aim to define?

Athe formally expressed quality intentions and direction of an organization

Bthe legal obligations that the organization must fulfill

Cthe requirements of ISO/IEC 20000

Dthe requirements of the customer as stated in the Service Level Agreement (SLA)

Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.

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11 comments · newest first

Matthew 11 months ago

B seems important too, but it’s not the main focus here.

Buddy 12 months ago

Wait, I didn’t know it was just about intentions!

Broderick 12 months ago

I thought it was more about legal obligations, but I guess not.

Cyril 12 months ago

Totally agree, A is the right choice!

Jesusa 1 year ago

It defines the quality intentions of the organization.

Francesco 1 year ago

The customer requirements in SLAs are crucial, but I feel like that's more about service delivery than the quality policy itself. D doesn't seem right.

Shakira 1 year ago

I recall discussing ISO standards, but I can't quite remember if that's what a quality policy defines. C seems a bit off to me.

Wilbert 1 year ago

I'm not entirely sure, but I remember something about legal obligations being important too. Maybe B could be relevant?

Latia 1 year ago

I think the quality policy is about the organization's intentions, so I might go with A. It sounds familiar from our last practice session.

Jesusa 1 year ago

Hmm, this seems like it's testing our understanding of layered security. I'm leaning towards the overlap design approach, as that would provide multiple levels of protection.

Chan 1 year ago

Okay, let's think this through. We need to make the component visible and exposed, so I'm guessing A and B are the right answers. But I'm not sure about the target - should it be lightning__RecordPage or lightning__AppPage?

Exin ITSM20F.EN Exam - Topic 7 Question 57 Discussion