Discuss Exin ITSM20F.EN Exam Topic 7 Question 42

What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

AThe environmental needs of the employees in the organization are well looked after.

BThe organization becomes more customer focused.

CThe organization behaves in a socially responsible way.

DThe organization has less suppliers to deal with.

Suggested Answer: B

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14 comments · newest first

Leatha 12 months ago

Agreed, customer focus is key for success!

Xuan 12 months ago

Really? I’m not sure about the employee needs part.

Joni 12 months ago

Social responsibility is a big plus!

Deja 1 year ago

I don't think it reduces suppliers, though.

Altha 1 year ago

Definitely makes the organization more customer focused!

Salome 1 year ago

I don't think it's about having fewer suppliers; that doesn't seem to fit with what I studied regarding service management standards.

Tyra 1 year ago

I feel like option C about social responsibility could be a benefit too, but I can't recall if that's specifically tied to ISO/IEC 20000.

My 1 year ago

I remember a practice question that mentioned improved service delivery, which might connect to option B about being more customer focused.

Cheryl 1 year ago

I think the benefit is related to customer focus, but I'm not entirely sure if that's the main point of ISO/IEC 20000.

Tiffiny 1 year ago

Hmm, I'm not totally sure about this one. I know vSphere DRS is used for load balancing, but I can't remember all the specific metrics it looks at. I'll have to think this through carefully.

Aja 1 year ago

I think marketing is a big one since CRM can help tailor campaigns to customers. Operations might be less obvious though.

Mee 1 year ago

I've worked with GRUB before, so I think I can handle this. The key is to focus on the core functionality and features of GRUB.

Frederic 1 year ago

I'd go with D, the challenge-response mechanism. Mobile users might struggle with the extra steps involved in that type of authentication, especially if they have a slow or unreliable internet connection.

Mitsue 1 year ago

Hmm, this seems like a tricky one. I'll need to think through the details carefully to make sure I understand the requirements.

Exin ITSM20F.EN Exam - Topic 7 Question 42 Discussion