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Exin ITSM20F.EN Exam - Topic 7 Question 42 Discussion

What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
B) The organization becomes more customer focused.
A) The environmental needs of the employees in the organization are well looked after.
C) The organization behaves in a socially responsible way.
D) The organization has less suppliers to deal with.

Exin ITSM20F.EN Exam - Topic 7 Question 42 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 42
Topic #: 7
[All ITSM20F.EN Questions]

What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

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Suggested Answer: B

by Viva at May 09, 2022, 12:38 PM

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Leatha
7 months ago
Agreed, customer focus is key for success!
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Xuan
7 months ago
Really? I’m not sure about the employee needs part.
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Joni
7 months ago
Social responsibility is a big plus!
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Deja
8 months ago
I don't think it reduces suppliers, though.
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Altha
8 months ago
Definitely makes the organization more customer focused!
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Salome
8 months ago
I don't think it's about having fewer suppliers; that doesn't seem to fit with what I studied regarding service management standards.
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Tyra
8 months ago
I feel like option C about social responsibility could be a benefit too, but I can't recall if that's specifically tied to ISO/IEC 20000.
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My
8 months ago
I remember a practice question that mentioned improved service delivery, which might connect to option B about being more customer focused.
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Cheryl
8 months ago
I think the benefit is related to customer focus, but I'm not entirely sure if that's the main point of ISO/IEC 20000.
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Tiffiny
8 months ago
Hmm, I'm not totally sure about this one. I know vSphere DRS is used for load balancing, but I can't remember all the specific metrics it looks at. I'll have to think this through carefully.
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Aja
8 months ago
I think marketing is a big one since CRM can help tailor campaigns to customers. Operations might be less obvious though.
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Mee
8 months ago
I've worked with GRUB before, so I think I can handle this. The key is to focus on the core functionality and features of GRUB.
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Frederic
8 months ago
I'd go with D, the challenge-response mechanism. Mobile users might struggle with the extra steps involved in that type of authentication, especially if they have a slow or unreliable internet connection.
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Mitsue
8 months ago
Hmm, this seems like a tricky one. I'll need to think through the details carefully to make sure I understand the requirements.
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