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Exin ITSM20F.EN Exam - Topic 7 Question 37 Discussion

Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?
B) how they contribute to the achievement of the Service Management objectives
A) how they can provide policies and a framework for a Management System
C) how they contribute to the Total Cost of Ownership (TCO)
D) how they contribute to the total salary reduction

Exin ITSM20F.EN Exam - Topic 7 Question 37 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 37
Topic #: 7
[All ITSM20F.EN Questions]

Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?

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Suggested Answer: B

by Jacqueline at May 04, 2022, 05:18 PM

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Lisbeth
10 months ago
D is just wrong, salary reduction isn't a motivator!
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Melynda
11 months ago
Definitely B! It connects their role to the bigger picture.
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Kati
11 months ago
Wait, do they really need to know about TCO? Seems too technical.
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Ahmad
11 months ago
Totally agree, understanding objectives is key!
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Ruthann
11 months ago
Employees need to know how their work impacts service goals.
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Lizette
11 months ago
I think the emphasis should be on how employees contribute to overall objectives, but I’m torn between that and the TCO option.
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Florinda
11 months ago
I feel like we talked about policies and frameworks in class, but I'm not convinced that's the main focus for all employees.
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Doyle
11 months ago
I’m not entirely sure, but I think the Total Cost of Ownership concept came up in our last practice exam. It might be related to how employees impact costs.
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Johnson
11 months ago
I remember discussing how important it is for employees to understand their role in achieving service management objectives. That seems relevant here.
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Tamesha
11 months ago
Ugh, I hate these types of questions. There are so many steps and formulas to remember. I'm just going to take my best guess and hope for the best.
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Wilda
12 months ago
This seems like a tricky one. I'll need to carefully review the information provided and think through the possible solutions.
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Brianne
12 months ago
I'm a little confused by this question. The details about the IDS system checking for abnormal behavior and patterns that differ from normal traffic make me think it could be using either anomaly detection or dissimilarity algorithms. I'll need to re-read the question and options carefully to decide which one is the best fit.
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