Exin ITSM20F.EN Exam - Topic 7 Question 13 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 13
Topic #: 7

[All ITSM20F.EN Questions]

What is the certification audit primarily based on?

Apersonnel records

Bprocess descriptions

Creports by certified financial auditors

Dspecifications

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ISO/IEC 20000 is a process-based standard. Although various records and documents may be used as evidence in a certification audit, process-related documents (e.g. process descriptions) will form the basis of the evidence.

B . Correct. ISO/IEC 20000 is a process-based standard. The certification audit will be primarily based upon process-related documentation (such as process descriptions) which can be used to assess the range of processes covered in the standard.

C . Incorrect. ISO/IEC 20000 is a process-based standard, and therefore process-related documents (e.g. process descriptions) will form the basis of the evidence. Reports by certified financial auditors will provide relevant evidence to audit Budgeting and Accounting for IT Services, but will not provide information across all processes.

D . Incorrect. ISO/IEC 20000 is a process-based standard. Although various records and documents may be used as evidence in a certification audit, process-related documents (e.g. process descriptions) will form the basis of the evidence.

by Josephine at May 04, 2022, 08:10 PM

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Josphine

4 months ago

I thought it was about specifications, interesting!

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Carline

5 months ago

Definitely not reports by financial auditors.

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Markus

5 months ago

Wait, are you sure it's not about personnel records?

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Lavonne

5 months ago

Totally agree, process descriptions are key!

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Carman

5 months ago

It's mostly based on process descriptions.

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Devora

5 months ago

Specifications seem relevant, but I can't recall if they play a major role in the certification audit itself.

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Georgeanna

5 months ago

I’m leaning towards reports by certified financial auditors being the key, but I could be mixing it up with another topic we covered.

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Annette

5 months ago

I think the certification audit is mostly about process descriptions, but I'm not entirely sure.

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Effie

5 months ago

I remember a practice question that mentioned personnel records being important, but I feel like that's not the main focus.

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Junita

5 months ago

Okay, let me break this down step-by-step. The key is to focus on the default path mentioned in the question.

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Carlene

5 months ago

Hmm, I'm not sure about this one. I'd need to think through the different document types and what level of detail they typically cover.

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Joseph

5 months ago

Hmm, I'm a bit unsure about this one. I'll have to review my notes on Discrete Trial Instruction to make sure I understand the purpose of including untaught items.

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Leanna

5 months ago

I'm a bit confused. Do I need to solve the inequalities or just identify which one can be satisfied? I want to make sure I understand the question correctly.

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