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Exin ITSM20F.EN Exam - Topic 6 Question 96 Discussion

Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?
A) Appropriate records of education, training, skills and experience need to be maintained.
B) At least two employees should be suitably trained for each role.
C) Employees should have at least a relevant bachelors degree.
D) Personnel should all have a relevant Security training according to ISO/IEC 27002.

Exin ITSM20F.EN Exam - Topic 6 Question 96 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 96
Topic #: 6
[All ITSM20F.EN Questions]

Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?

Show Suggested Answer Hide Answer
Suggested Answer: A

A . Correct. This is a best practice according to the standard.

B . Incorrect. This is relevant to availability of resources, however not a best practice for competency.

C . Incorrect. A bachelors degree is not a requirement, relevant training for the role is.

D . Incorrect. This is a specific training for Security, but not a best practice for competency in general.


by Chauncey at Aug 28, 2024, 06:28 PM

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Bulah
8 months ago
Wow, I didn't know about ISO/IEC 27002! Sounds complicated.
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Ivette
8 months ago
D seems excessive. Not all roles require that level of training.
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Lorenza
8 months ago
C is too strict. Not everyone needs a degree!
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Sueann
8 months ago
I think B is better. Having backups is smart.
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Ruthann
9 months ago
A is definitely a must! Keeping records is key.
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Eileen
9 months ago
I vaguely recall that ISO/IEC 27002 emphasizes security training, but I’m not sure if D is the best practice here. It might be too specific.
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Nichelle
9 months ago
I feel like we talked about the relevance of degrees, but I’m not convinced that a bachelor's degree (C) is always necessary for every role.
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Ronny
9 months ago
I'm not entirely sure, but I think having at least two trained employees for each role (B) is a common practice we went over. It helps with coverage, right?
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Tiffiny
9 months ago
I remember discussing the importance of maintaining records of education and training in class. It seems like A could be the right choice.
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Sabra
9 months ago
Ah, this is a tricky one. I'll need to really think through the nuances of each option and how they relate to the concept of personnel competence. Gotta be careful not to overthink it, though.
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Minna
9 months ago
Okay, I think I've got this. The question is asking about a best practice, so I'll look for the option that provides the most comprehensive and practical approach to demonstrating competence.
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Rosina
9 months ago
Hmm, I'm a bit unsure about this one. The options seem similar, but I'll try to break down the key differences and pick the one that most directly addresses the question.
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Ashlee
9 months ago
This seems like a straightforward question about best practices for ensuring personnel competence. I'll carefully read through the options and think about which one best aligns with the prompt.
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Glenn
10 months ago
I feel pretty confident about this question. Maintaining appropriate records of education, training, skills, and experience seems like the most straightforward and effective way to ensure and demonstrate personnel competence.
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Anglea
10 months ago
I'm not too familiar with build pipelines, but based on the question, I think Gradle is the way to go. It seems like the most appropriate tool for analyzing and monitoring the code quality of a Java solution.
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Sage
10 months ago
I'm a bit confused by the wording of these options. They all seem similar, but I think option A best captures the key responsibilities of HR professionals. I'll go with that one.
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Shaun
2 years ago
I think having relevant Security training is essential, so option D is a good choice.
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Mila
2 years ago
I believe option D is also important for personnel competence.
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Sheridan
2 years ago
Haha, Option C is a bit too rigid. Not everyone needs a bachelor's degree to be competent. Option A is the sensible choice.
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Tony
2 years ago
True, but having a bachelor's degree doesn't always guarantee competence.
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Justa
2 years ago
I think option D is important too, having security training is essential in certain roles.
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Kristofer
2 years ago
Yeah, keeping records of education and experience is crucial for ensuring competence.
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Sueann
2 years ago
I agree, option A is definitely the best practice.
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Berry
2 years ago
I agree with Roselle, maintaining records is crucial for competence.
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Roselle
2 years ago
I think option A is the best practice.
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Devon
2 years ago
Option B sounds reasonable, but I think having at least two employees trained for each role is a bit excessive. Option A is the way to go.
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Lashaunda
2 years ago
B) I agree, having at least two employees trained for each role seems excessive. Option A is definitely the best practice.
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Nida
2 years ago
A) Appropriate records of education, training, skills and experience need to be maintained.
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Kanisha
2 years ago
I agree with Erasmo. Option A is the correct choice here.
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Aileen
2 years ago
Yes, it ensures that personnel are competent for their roles.
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Ernest
2 years ago
I agree, keeping records of education and experience is crucial.
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Ty
2 years ago
I think option A is the best practice.
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Erasmo
2 years ago
Option A is the best answer. Maintaining appropriate records is crucial for demonstrating competence.
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Bernadine
2 years ago
D) Personnel should also have relevant Security training according to ISO/IEC 27002.
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Charisse
2 years ago
A) Having appropriate records is more important for demonstrating competence.
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Val
2 years ago
B) But shouldn't employees also have relevant degrees?
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Luisa
2 years ago
A) Appropriate records of education, training, skills and experience need to be maintained.
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