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Exin Exam ITSM20F.EN Topic 6 Question 96 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 96
Topic #: 6
[All ITSM20F.EN Questions]

Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?

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Suggested Answer: A

A . Correct. This is a best practice according to the standard.

B . Incorrect. This is relevant to availability of resources, however not a best practice for competency.

C . Incorrect. A bachelors degree is not a requirement, relevant training for the role is.

D . Incorrect. This is a specific training for Security, but not a best practice for competency in general.


by Chauncey at Aug 28, 2024, 06:28 PM

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Shaun
8 months ago
I think having relevant Security training is essential, so option D is a good choice.
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Mila
9 months ago
I believe option D is also important for personnel competence.
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Sheridan
9 months ago
Haha, Option C is a bit too rigid. Not everyone needs a bachelor's degree to be competent. Option A is the sensible choice.
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Tony
7 months ago
True, but having a bachelor's degree doesn't always guarantee competence.
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Justa
8 months ago
I think option D is important too, having security training is essential in certain roles.
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Kristofer
8 months ago
Yeah, keeping records of education and experience is crucial for ensuring competence.
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Sueann
8 months ago
I agree, option A is definitely the best practice.
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Berry
9 months ago
I agree with Roselle, maintaining records is crucial for competence.
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Roselle
9 months ago
I think option A is the best practice.
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Devon
9 months ago
Option B sounds reasonable, but I think having at least two employees trained for each role is a bit excessive. Option A is the way to go.
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Lashaunda
9 months ago
B) I agree, having at least two employees trained for each role seems excessive. Option A is definitely the best practice.
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Nida
9 months ago
A) Appropriate records of education, training, skills and experience need to be maintained.
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Kanisha
9 months ago
I agree with Erasmo. Option A is the correct choice here.
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Aileen
9 months ago
Yes, it ensures that personnel are competent for their roles.
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Ernest
9 months ago
I agree, keeping records of education and experience is crucial.
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Ty
9 months ago
I think option A is the best practice.
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Erasmo
9 months ago
Option A is the best answer. Maintaining appropriate records is crucial for demonstrating competence.
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Bernadine
8 months ago
D) Personnel should also have relevant Security training according to ISO/IEC 27002.
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Charisse
9 months ago
A) Having appropriate records is more important for demonstrating competence.
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Val
9 months ago
B) But shouldn't employees also have relevant degrees?
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Luisa
9 months ago
A) Appropriate records of education, training, skills and experience need to be maintained.
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