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For which type of organizations is ISO/IEC 20000 appropriate for use?
Suggested Answer: B
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A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.
B . Correct. This is referenced within the scope of the standard.
C . Incorrect. It is the management system that gets certified not the services.
D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.
41 comments · newest first
GL
Glendora
11 months ago
Not sure if it's really necessary for all service providers though.
DE
Detra
11 months ago
Definitely for organizations wanting to prove service quality!
KI
Kimbery
11 months ago
Wait, I thought it was just for ITIL compliance?
BI
Billye
11 months ago
Totally agree, it helps align with customer needs too.
AV
Avery
12 months ago
ISO/IEC 20000 is great for service certification!
LO
Lorrie
12 months ago
I feel like option B makes sense, but I also wonder if it could apply to tool vendors too. It's a bit confusing!
LA
Lanie
12 months ago
I practiced a similar question, and I believe the right answer is about certification, but I might be mixing it up with ITIL guidelines.
MI
Mireya
1 year ago
I remember studying that it's about aligning with customer requirements, but I can't recall if that's the main focus or just part of it.
CA
Carmelina
1 year ago
I think ISO/IEC 20000 is mainly for organizations that want to certify their services, but I'm not entirely sure.
GE
Gene
1 year ago
Okay, I've got this. ISO/IEC 20000 is for organizations that need to demonstrate alignment to customer requirements and certify their IT services. Option B looks like the right answer here.
AN
Annamae
1 year ago
Hmm, I'm a bit unsure about this one. I know ISO/IEC 20000 is related to IT service management, but I'm not entirely clear on the specific use cases. I'll need to think through the options and see which one seems to fit best.
BA
Barrie
1 year ago
I think this question is asking about the purpose and applicability of the ISO/IEC 20000 standard. I'll need to carefully review the answer options to determine which one best describes the organizations that can use this standard.
OL
Olive
1 year ago
Wait, I'm a little confused. Is this standard just for confirming that ITIL guidelines have been implemented? Or is it more broadly for organizations wanting to certify their services? I'll need to re-read the question and options carefully.
VA
Val
1 year ago
This looks straightforward. I think I'll go with option C - create a deny rule at the top of the policy from trust to untrust over any service and add an application filter with the evasive characteristic.
LA
Lai
2 years ago
This exam is like a labyrinth of IT standards and frameworks. I just hope I don't end up in the Minotaur's lair on this one.
BE
Benedict
2 years ago
C) for organizations wishing to certify their services
RU
Ruthann
2 years ago
B) for organizations which need to demonstrate alignment to customer requirements
CH
Christiane
2 years ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
KI
Kimi
2 years ago
Hmm, I thought ITIL was the holy grail of IT service management. But I guess ISO/IEC 20000 is the official stamp of approval. Option B is the way to go.
ME
Merilyn
2 years ago
Yeah, option B is the best choice for organizations needing to demonstrate alignment to customer requirements.
CO
Cortney
2 years ago
I agree, ISO/IEC 20000 is definitely the official stamp of approval.
LA
Lanie
2 years ago
All of these options sound like something straight out of a ITIL handbook. I need to start studying for this exam, or I'll be stuck in the help desk forever.
KI
Kimberely
2 years ago
C) for organizations wishing to certify their services
BL
Blossom
2 years ago
B) for organizations which need to demonstrate alignment to customer requirements
AL
Altha
2 years ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
TA
Tarra
2 years ago
Hold up, why would tool vendors care about specifying the Service Provider's processes? That's just ridiculous. Option D is clearly wrong.
VE
Veda
2 years ago
Option C seems like the obvious choice. Organizations use ISO/IEC 20000 to officially certify their service management processes.
DI
Dianne
2 years ago
I think option B is the correct answer here. ISO/IEC 20000 is all about aligning the organization's services with customer requirements.
RA
Ranee
2 years ago
I'm not sure about option A or D. It seems like ISO/IEC 20000 is more focused on customer requirements and service certification.
LI
Linn
2 years ago
I agree with you, option B seems to be the most appropriate choice for organizations looking to align with customer requirements.
CL
Clemencia
2 years ago
I believe option A is incorrect, as ISO/IEC 20000 is not just about confirming ITIL guidelines implementation.
FR
Francoise
2 years ago
I think option C could also be a good choice, as organizations may want to certify their services for quality assurance.
CH
Charlene
2 years ago
I think option C could also be correct. Organizations wishing to certify their services would benefit from ISO/IEC 20000.
FE
Felicia
2 years ago
I agree, option B is the most suitable answer for organizations needing to show alignment with customer needs.
LI
Lilli
2 years ago
I agree, option B makes the most sense. It's important to demonstrate alignment to customer requirements.
JE
Jeannine
2 years ago
It's important for organizations to show that they are aligned with what their customers want.
MI
Mica
2 years ago
Yes, ISO/IEC 20000 is focused on ensuring that services meet customer needs and expectations.
MA
Margurite
2 years ago
I agree, option B is the most appropriate for organizations needing to demonstrate alignment to customer requirements.
JO
Jonelle
2 years ago
I believe ISO/IEC 20000 is not just for tool vendors to specify processes, but also for organizations to confirm ITIL guidelines.
LE
Lenna
2 years ago
I agree with Tess. It's important for organizations to demonstrate alignment to customer requirements.
TE
Tess
2 years ago
I think ISO/IEC 20000 is appropriate for organizations wishing to certify their services.