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Exin Exam ITSM20F.EN Topic 5 Question 94 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 94
Topic #: 5
[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

Show Suggested Answer Hide Answer
Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.


by Layla at Jul 15, 2024, 08:24 PM

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Lai
10 months ago
This exam is like a labyrinth of IT standards and frameworks. I just hope I don't end up in the Minotaur's lair on this one.
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Benedict
9 months ago
C) for organizations wishing to certify their services
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Ruthann
9 months ago
B) for organizations which need to demonstrate alignment to customer requirements
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Christiane
9 months ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
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Kimi
10 months ago
Hmm, I thought ITIL was the holy grail of IT service management. But I guess ISO/IEC 20000 is the official stamp of approval. Option B is the way to go.
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Merilyn
9 months ago
Yeah, option B is the best choice for organizations needing to demonstrate alignment to customer requirements.
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Cortney
9 months ago
I agree, ISO/IEC 20000 is definitely the official stamp of approval.
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Lanie
10 months ago
All of these options sound like something straight out of a ITIL handbook. I need to start studying for this exam, or I'll be stuck in the help desk forever.
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Kimberely
9 months ago
C) for organizations wishing to certify their services
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Blossom
10 months ago
B) for organizations which need to demonstrate alignment to customer requirements
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Altha
10 months ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
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Tarra
10 months ago
Hold up, why would tool vendors care about specifying the Service Provider's processes? That's just ridiculous. Option D is clearly wrong.
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Veda
10 months ago
Option C seems like the obvious choice. Organizations use ISO/IEC 20000 to officially certify their service management processes.
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Dianne
10 months ago
I think option B is the correct answer here. ISO/IEC 20000 is all about aligning the organization's services with customer requirements.
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Ranee
9 months ago
I'm not sure about option A or D. It seems like ISO/IEC 20000 is more focused on customer requirements and service certification.
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Linn
9 months ago
I agree with you, option B seems to be the most appropriate choice for organizations looking to align with customer requirements.
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Clemencia
9 months ago
I believe option A is incorrect, as ISO/IEC 20000 is not just about confirming ITIL guidelines implementation.
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Francoise
9 months ago
I think option C could also be a good choice, as organizations may want to certify their services for quality assurance.
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Charlene
9 months ago
I think option C could also be correct. Organizations wishing to certify their services would benefit from ISO/IEC 20000.
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Felicia
10 months ago
I agree, option B is the most suitable answer for organizations needing to show alignment with customer needs.
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Lilli
10 months ago
I agree, option B makes the most sense. It's important to demonstrate alignment to customer requirements.
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Jeannine
10 months ago
It's important for organizations to show that they are aligned with what their customers want.
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Mica
10 months ago
Yes, ISO/IEC 20000 is focused on ensuring that services meet customer needs and expectations.
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Margurite
10 months ago
I agree, option B is the most appropriate for organizations needing to demonstrate alignment to customer requirements.
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Jonelle
11 months ago
I believe ISO/IEC 20000 is not just for tool vendors to specify processes, but also for organizations to confirm ITIL guidelines.
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Lenna
11 months ago
I agree with Tess. It's important for organizations to demonstrate alignment to customer requirements.
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Tess
11 months ago
I think ISO/IEC 20000 is appropriate for organizations wishing to certify their services.
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