Exin Exam ITSM20F.EN Topic 5 Question 84 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 84
Topic #: 5

[All ITSM20F.EN Questions]

What is the recommendation with regard to the implementation of an emergency Change?

AOnly the senior manager should authorize emergency Changes.

BThe Change process should be completely bypassed.

CThere is a separate process for emergency Changes.

DWhere possible the Change process should be followed.

Show Suggested Answer

Suggested Answer: D

A . Incorrect. The authorization of the emergency Change is part of the process and there is no recommendation about who does this.

B . Incorrect. It is not recommended to bypass the whole process although some activities may be bypassed and covered later.

C . Incorrect. There is a requirement for a separate policy for emergency Changes but not a recommendation for a separate process.

D . Correct. It is recommended that the Change process should be followed where possible although any activities bypassed should be undertaken as soon as possible.

by Alesia at Mar 18, 2024, 06:40 PM

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What is the recommendation with regard to the implementation of an emergency Change?

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