Exin Exam ITSM20F.EN Topic 5 Question 75 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 75
Topic #: 5

Which of the following is a benefit of ISO/IEC 20000 certification?

AIt guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.

BIt shows that a company manages IT Services according to an independently audited quality standard.

CIt shows that a company takes quality seriously and that each service is independently audited before it is being delivered.

DIt shows that the highest possible quality level has been achieved.

Show Suggested Answer

Suggested Answer: D

A . Incorrect. A legislative or regulatory change may result in a Change request once the change happens, but the Service Management plan is the place to anticipate such triggers.

B . Incorrect. The Business Relationship Management process is likely to gather the information about such changes but the Service Management plan is the place to anticipate such triggers.

C . Incorrect. The Service Level Agreement may be impacted by such changes once they happen but the Service Management plan is the place to anticipate such triggers.

D . Correct. The Service Management plan should cover Service Management processes and service changes triggered by events such as these.

by Colette at Sep 03, 2023, 09:00 AM

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15 days ago

I think the benefit of ISO/IEC 20000 certification is option B.

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