Discuss Exin ITSM20F.EN Exam Topic 5 Question 75

Which of the following is a benefit of ISO/IEC 20000 certification?

AIt guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.

BIt shows that a company manages IT Services according to an independently audited quality standard.

CIt shows that a company takes quality seriously and that each service is independently audited before it is being delivered.

DIt shows that the highest possible quality level has been achieved.

Suggested Answer: D

A . Incorrect. A legislative or regulatory change may result in a Change request once the change happens, but the Service Management plan is the place to anticipate such triggers.

B . Incorrect. The Business Relationship Management process is likely to gather the information about such changes but the Service Management plan is the place to anticipate such triggers.

C . Incorrect. The Service Level Agreement may be impacted by such changes once they happen but the Service Management plan is the place to anticipate such triggers.

D . Correct. The Service Management plan should cover Service Management processes and service changes triggered by events such as these.

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41 comments · newest first

Myong 11 months ago

B is the best choice, it really reflects independent quality management!

Verlene 11 months ago

D seems a bit exaggerated, not sure about that.

Elvis 11 months ago

C sounds good, but is it really true for every service?

Felicidad 12 months ago

I think A is misleading, not all processes are audited yearly.

Sherman 12 months ago

B is definitely true, it's a solid standard.

Carry 12 months ago

I’m leaning towards option B too, but I wonder if it really reflects the highest quality level like option D suggests.

Tesha 1 year ago

I feel like option C might be misleading; I don't recall it saying that every service is audited before delivery.

Raylene 1 year ago

I think option B sounds right because it emphasizes independent audits, which is a key part of the certification process.

Leota 1 year ago

I remember studying that ISO/IEC 20000 certification is about managing IT services, but I'm not sure if it guarantees annual audits.

Timmy 1 year ago

This is a good question to test our understanding of ISO/IEC 20000 certification. I'm pretty confident that option B is the correct answer, as it directly states that the certification shows the company manages IT services to an independently audited standard, which is a key benefit.

Sherell 1 year ago

I'm a little confused by the wording of these options. They all seem to be talking about quality and auditing, but I'm not sure I fully understand the differences between them. I'll have to re-read this a few times to make sure I pick the right one.

Benton 1 year ago

Okay, I think I've got this. The key benefit of ISO/IEC 20000 certification is that it shows the company manages IT services according to an independently audited quality standard. That's option B, so that's my answer.

Deeanna 1 year ago

Hmm, I'm a bit unsure about this one. The options seem to be describing different aspects of the certification, but I'm not sure which one is considered the main benefit. I'll have to think this through carefully.

Antonio 1 year ago

This looks like a straightforward question about the benefits of ISO/IEC 20000 certification. I'll need to carefully review the answer choices to determine which one best describes a key benefit.

Antonio 1 year ago

I'm a bit confused by the wording of these options. I'll need to re-read them a few times to make sure I understand the differences between them before selecting an answer.

Virgie 1 year ago

Okay, I've got this. ISO/IEC 20000 certification shows that a company manages IT services according to an independently audited quality standard. That's the key benefit, so I'll go with option B.

Iraida 1 year ago

Hmm, I'm not too familiar with ISO/IEC 20000. I'll need to think this through and try to eliminate the options that don't seem quite right.

Hester 1 year ago

This question seems straightforward. I'll read through the options carefully and choose the one that best describes the benefits of ISO/IEC 20000 certification.

Tarra 1 year ago

I'm a bit confused on this one. I know the Symantec Management Agent is involved, but I'm not sure which specific component it would query. I'll have to review my notes on ITMS 8.1 architecture.

Janessa 1 year ago

This one's a bit tricky. I'm leaning towards option B as well, since the question specifically mentions an enforced quota. Rewriting the code could work, but it might be overkill if the issue is just with the quota settings.

Keith 1 year ago

I think services should be agnostic and reusable, but I'm not entirely sure about the specifics.

Alise 1 year ago

Option C is close, but B is more accurate. It's about meeting a standard, not necessarily 'the highest possible quality level' in every single service.

Wenona 1 year ago

Haha, option D is like saying 'it makes your coffee taste better and your jokes funnier'. Sounds a bit too good to be true!

Alyce 1 year ago

↳ replying to Wenona

Haha, option D is like saying 'it makes your coffee taste better and your jokes funnier'. Sounds a bit too good to be true!

Glen 1 year ago

↳ replying to Wenona

B) It shows that a company manages IT Services according to an independently audited quality standard.

Leonardo 1 year ago

↳ replying to Wenona

A) It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.

Lavelle 1 year ago

Option A seems too specific. Audits once a year might not be the case for all certified organizations. Option B is more general and captures the essence of the certification.

Myra 1 year ago

↳ replying to Lavelle

I see your point, option B does provide a good overview of the benefits of ISO/IEC 20000 certification.

Ngoc 1 year ago

↳ replying to Lavelle

I think option C also emphasizes the importance of quality and independent audits.

Luis 1 year ago

↳ replying to Lavelle

I agree, option B is more general and highlights the key benefit of the certification.

Gilberto 2 years ago

I'm not sure about option D. Achieving the 'highest possible quality level' seems a bit of a stretch. ISO/IEC 20000 is more about having a standardized, audited process, not necessarily the 'highest' quality.

Vicky 1 year ago

↳ replying to Gilberto

B) It shows that a company manages IT Services according to an independently audited quality standard.

Lauran 1 year ago

↳ replying to Gilberto

A) It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.

Kenda 2 years ago

Option B sounds like the most accurate benefit of ISO/IEC 20000 certification. It shows that the company's IT service management processes have been independently audited and meet a recognized quality standard.

Kimberely 1 year ago

↳ replying to Kenda

User 4: Definitely, it's good to know that the processes are independently audited.

Malinda 1 year ago

↳ replying to Kenda

User 3: That's important for ensuring reliable IT services.

Raymon 1 year ago

↳ replying to Kenda

User 2: Yeah, it shows that the company manages IT services according to a quality standard.

Stephane 1 year ago

↳ replying to Kenda

User 1: I think option B is the best benefit of ISO/IEC 20000 certification.

Rolande 2 years ago

I believe option C is also a benefit, as it shows that each service is independently audited before delivery.

Yan 2 years ago

I agree with Denise, option B shows that a company manages IT Services according to an independently audited quality standard.

Denise 2 years ago

I think the benefit of ISO/IEC 20000 certification is option B.

Exin ITSM20F.EN Exam - Topic 5 Question 75 Discussion