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Exin Exam ITSM20F.EN Topic 5 Question 75 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 75
Topic #: 5
[All ITSM20F.EN Questions]

Which of the following is a benefit of ISO/IEC 20000 certification?

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Suggested Answer: D

A . Incorrect. A legislative or regulatory change may result in a Change request once the change happens, but the Service Management plan is the place to anticipate such triggers.

B . Incorrect. The Business Relationship Management process is likely to gather the information about such changes but the Service Management plan is the place to anticipate such triggers.

C . Incorrect. The Service Level Agreement may be impacted by such changes once they happen but the Service Management plan is the place to anticipate such triggers.

D . Correct. The Service Management plan should cover Service Management processes and service changes triggered by events such as these.


by Colette at Sep 03, 2023, 09:00 AM

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Alise
3 months ago
Option C is close, but B is more accurate. It's about meeting a standard, not necessarily 'the highest possible quality level' in every single service.
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Wenona
3 months ago
Haha, option D is like saying 'it makes your coffee taste better and your jokes funnier'. Sounds a bit too good to be true!
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Alyce
1 months ago
Haha, option D is like saying 'it makes your coffee taste better and your jokes funnier'. Sounds a bit too good to be true!
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Glen
2 months ago
B) It shows that a company manages IT Services according to an independently audited quality standard.
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Leonardo
2 months ago
A) It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
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Lavelle
3 months ago
Option A seems too specific. Audits once a year might not be the case for all certified organizations. Option B is more general and captures the essence of the certification.
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Myra
2 months ago
I see your point, option B does provide a good overview of the benefits of ISO/IEC 20000 certification.
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Ngoc
2 months ago
I think option C also emphasizes the importance of quality and independent audits.
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Luis
3 months ago
I agree, option B is more general and highlights the key benefit of the certification.
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Gilberto
4 months ago
I'm not sure about option D. Achieving the 'highest possible quality level' seems a bit of a stretch. ISO/IEC 20000 is more about having a standardized, audited process, not necessarily the 'highest' quality.
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Vicky
3 months ago
B) It shows that a company manages IT Services according to an independently audited quality standard.
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Lauran
3 months ago
A) It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
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Kenda
4 months ago
Option B sounds like the most accurate benefit of ISO/IEC 20000 certification. It shows that the company's IT service management processes have been independently audited and meet a recognized quality standard.
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Kimberely
2 months ago
User 4: Definitely, it's good to know that the processes are independently audited.
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Malinda
2 months ago
User 3: That's important for ensuring reliable IT services.
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Raymon
2 months ago
User 2: Yeah, it shows that the company manages IT services according to a quality standard.
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Stephane
2 months ago
User 1: I think option B is the best benefit of ISO/IEC 20000 certification.
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Rolande
4 months ago
I believe option C is also a benefit, as it shows that each service is independently audited before delivery.
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Yan
4 months ago
I agree with Denise, option B shows that a company manages IT Services according to an independently audited quality standard.
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Denise
4 months ago
I think the benefit of ISO/IEC 20000 certification is option B.
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