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Exin ITSM20F.EN Exam - Topic 5 Question 4 Discussion

Posted by Krissy on May 09, 2022 at 08:07 PM

An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer's business needs. What document is produced to support this objective?

Suggested Answer: C

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12 comments · newest first
MA
Mariann 12 months ago
Surprised it's not the Business Resource Plan!
CA
Catalina 12 months ago
Really? I thought it was the Service Management Plan.
TI
Tiera 12 months ago
Capacity Plan is spot on, no doubt!
OD
Odette 1 year ago
I thought it was the Availability Plan.
CO
Corinne 1 year ago
It's definitely the Capacity Plan!
NA
Nada 1 year ago
I feel like the Service Management Plan could be involved, but it doesn't specifically address capacity like the Capacity Plan does.
SH
Shenika 1 year ago
I’m a bit confused; I thought the Availability Plan might be relevant too, but it seems more about uptime rather than capacity.
AL
Aleisha 1 year ago
I remember practicing a question similar to this, and I think the Capacity Plan is definitely the right choice. It focuses on ensuring enough resources are available.
YO
Yolande 1 year ago
I think the document we're looking for is the Capacity Plan, but I'm not entirely sure if it covers all aspects of demand management.
LO
Louisa 1 year ago
Okay, I think I've got it. If the NPV of buying is positive, that means buying is the better financial option. But if the NPV of leasing is negative, that means leasing is not a good choice. So the correct decision would be to buy the asset.
JO
Johnson 1 year ago
This is a tricky one. I'd want to make sure I really understand the current business model and how the new brand could fit in or disrupt it. The supermarket reaction seems like a big one to consider.
TA
Tabetha 1 year ago
Ah, I think I've got it. The key is to focus on the scope of the process analytics capabilities described in each option. I'll need to identify which one best aligns with the overall purpose and functionality of BPM Suite.
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