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Exin ITSM20F.EN Exam - Topic 4 Question 38 Discussion

Which of the following is within the scope of the requirements of ISO/IEC 20000?
B) Information Security Management
A) Charging for IT Services
C) Operations
D) Service Desk

Exin ITSM20F.EN Exam - Topic 4 Question 38 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 38
Topic #: 4
[All ITSM20F.EN Questions]

Which of the following is within the scope of the requirements of ISO/IEC 20000?

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Suggested Answer: B

by Eden at May 04, 2022, 10:02 PM

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Kasandra
7 months ago
Totally agree, it's all about managing services effectively!
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Sanda
7 months ago
Wait, does it really cover charging for services?
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Valentine
7 months ago
Operations are a big part of it too.
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Sylvia
7 months ago
Definitely includes Service Desk!
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Cary
7 months ago
ISO/IEC 20000 covers IT service management.
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Alyssa
8 months ago
Information Security Management seems more aligned with ISO 27001, but I'm uncertain if it overlaps with ISO/IEC 20000.
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Dulce
8 months ago
I practiced a question similar to this, and I believe the Service Desk is definitely within the scope.
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Lizette
8 months ago
I think operations might be part of it, but I can't recall if it's specifically mentioned in the requirements.
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Vivan
8 months ago
I remember ISO/IEC 20000 focuses on service management, but I'm not sure if charging for IT services is directly included.
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Chandra
8 months ago
This seems straightforward enough. I'll just go through the options and select the ones that make the most sense to me based on my knowledge of VLANs.
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Sang
9 months ago
Hmm, I'm a bit unsure about this one. I know the income statement is important, but I can't quite remember the exact purpose. I'll have to think it through carefully before answering.
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Micheal
9 months ago
Hmm, I'm a bit unsure about this. I know the stages involve things like getting employee support and holding a vote, but I can't quite remember the full list. I'll have to think this through carefully.
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