Exin ITSM20F.EN Exam - Topic 1 Question 123 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 123
Topic #: 1

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

ACustomer satisfaction

BMajor non-conformities

CProblems

DResource utilization

Show Suggested Answer

Suggested Answer: C

by Ciara at Mar 06, 2026, 06:23 AM

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Laine

1 day ago

I think customer satisfaction is definitely measured, but I'm not sure about resource utilization. It seems less directly related to service management objectives.

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