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Exin ITSM20F.EN Exam - Topic 3 Question 9 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 9
Topic #: 3
[All ITSM20F.EN Questions]

What details should be recorded as a baseline prior to implementing a plan for service improvement?

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Suggested Answer: C

A . Incorrect. This may be one of the measures if backlog of changes is to be reduced but there may be other details too.

B . Incorrect. This may be one of the measures if staff numbers are to be improved but there may be other details too.

C . Correct. The standard recommends the collection of service quality and levels as a baseline so that actual improvement can be measured.

D . Incorrect. This may be one of the measures if time taken is to be improved but there may be other details too.


by Glory at May 05, 2022, 04:20 AM

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Alaine
4 months ago
Totally agree, service quality is key for improvement!
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Rebbeca
5 months ago
Wait, are we really measuring time taken? Seems a bit off.
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Marnie
5 months ago
Backlog of changes? Not sure if that's really necessary.
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Hassie
5 months ago
I think the number of staff involved is crucial too.
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Lindy
5 months ago
Definitely need to track service quality and levels.
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Polly
5 months ago
I definitely think we should track the backlog of changes, but I’m uncertain if it’s as relevant as the other options listed.
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Sage
5 months ago
The time taken to operate the process seems important too, but I feel like service quality might be more critical.
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Honey
5 months ago
I remember a practice question about measuring staff involvement, but I can't recall if that was essential for the baseline.
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Merissa
5 months ago
I think we need to record service quality and levels as a baseline, but I'm not entirely sure if that's the only thing we should focus on.
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Serina
5 months ago
I think the key here is understanding how the SASE model consolidates multiple security functions into a single platform, which can reduce costs compared to managing separate point products.
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Leana
5 months ago
Okay, let's see here. The question is asking about the control flag for an OAMAuthenticator, so I'll need to review my notes on the different control flag settings and how they work.
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