Exin Exam ITSM20F.EN Topic 3 Question 83 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 83
Topic #: 3

A group of activities within Release Management is roll-out, distribution and installation. What should be ensured as part of these activities?

AChanges are scheduled based upon priority and risk.

BContingency and back-out plans are available.

CRedundant products, services and licenses are decommissioned.

DThe Release is tested to the satisfaction of the Customers.

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Louisa at Mar 09, 2024, 04:39 PM

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Shannon

14 days ago

B is the way to go. You don't want to be the one who pushed the big red 'launch' button without a parachute, am I right?

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Rochell

28 days ago

Decommissioning redundant stuff? That's like cleaning your room before your parents come to visit - not gonna happen!

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Ty

21 days ago

A) Changes are scheduled based upon priority and risk.

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Valentin

1 months ago

D sounds enticing, but B is the most important step to ensure the release is successful and can be easily rolled back if needed.

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Juan

1 months ago

I agree with Alita. Having a solid backup plan is essential when dealing with complex software deployments.

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Alita

1 months ago

B is the correct answer. Contingency and back-out plans are crucial to ensure a smooth rollout and minimize disruptions.

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Mitsue

17 days ago

D) The Release is tested to the satisfaction of the Customers.

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Desire

19 days ago

A) Changes are scheduled based upon priority and risk.

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Hildegarde

1 months ago

B) Contingency and back-out plans are crucial to ensure a smooth rollout and minimize disruptions.

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Nydia

2 months ago

I believe redundant products, services and licenses should be decommissioned as well.

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Bettina

2 months ago

I agree with Raina. Contingency and back-out plans should also be available.

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Raina

2 months ago

I think changes should be scheduled based upon priority and risk.

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