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Exin ITSM20F.EN Exam - Topic 3 Question 46 Discussion

The appointed member of management is only responsible for the co-ordination and management of all services. Can this person perform internal audits for the delivery processes?
C) Yes, because this person is not responsible for the delivery processes.
A) No, because as manager he is not competent enough.
B) No, because this person is responsible for all processes and therefore he would audit his own work.
D) Yes, because as manager he should have knowledge of performing internal audits.

Exin ITSM20F.EN Exam - Topic 3 Question 46 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 46
Topic #: 3
[All ITSM20F.EN Questions]

The appointed member of management is only responsible for the co-ordination and management of all services. Can this person perform internal audits for the delivery processes?

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Suggested Answer: C

by Ettie at May 06, 2022, 04:40 AM

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Alfreda
9 months ago
But what if they lack the skills? Not all managers are auditors!
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Marvel
10 months ago
I believe D is valid. Managers should know how to audit.
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Thomasena
10 months ago
Wait, can a manager really do audits? Seems sketchy.
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Shawnta
10 months ago
Totally agree with B! Conflicts of interest, right?
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Barbra
10 months ago
I think option B makes sense. Can't audit your own work.
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Brittni
10 months ago
I thought I read that managers can perform audits if they have the right training, but I’m not confident about that. Maybe D could be correct?
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Isreal
10 months ago
I feel like we practiced a similar question, and I think the key is about independence in audits. So, maybe B is the right choice?
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Shaniqua
11 months ago
I'm not entirely sure, but I think option B makes sense since the manager would be biased in their evaluation.
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Cyndy
11 months ago
I remember discussing how internal audits should be independent, so I think the manager auditing their own work could be a conflict of interest.
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Bok
11 months ago
This looks like a tricky one. I'll need to think carefully about the differences between the strategies and how they relate to the investment horizon and funding.
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Thaddeus
11 months ago
Okay, I've got this. The hybrid cloud model is the one that combines on-premises infrastructure with cloud-based resources. That's the key distinction from the private and public models. I feel confident about this one.
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Jovita
11 months ago
Hmm, I'm a bit unsure about this one. The options seem similar, but I think I can narrow it down by focusing on the key differences between them.
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Amber
11 months ago
Hmm, this looks like a straightforward question. I think the quickest way would be to use the Filter button on the Monitoring > Health tab. That should let me quickly identify any servers in a Failed state.
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