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Exin ITSM20F.EN Exam - Topic 3 Question 126 Discussion

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A) annually
B) monthly
C) only when there is a business need to change the service
D) quarterly

Exin ITSM20F.EN Exam - Topic 3 Question 126 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 126
Topic #: 3
[All ITSM20F.EN Questions]

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

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Suggested Answer: A

by Jackie at May 04, 2026, 11:28 AM

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Erick
5 hours ago
Quarterly balances frequency and efficiency.
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Fannie
5 days ago
Only when needed sounds risky. What if issues arise?
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Fernanda
11 days ago
Monthly could be overkill, but I see the point.
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Lorrie
16 days ago
I vote for quarterly too. Keeps everyone aligned.
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Stefan
21 days ago
Annual reviews might miss important changes.
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Hillary
26 days ago
I feel like monthly is too frequent.
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Georgene
1 month ago
I agree, quarterly makes sense for regular updates.
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Gary
1 month ago
I think it's quarterly. Seems reasonable.
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Judy
1 month ago
I’m surprised it’s not more frequent!
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Precious
2 months ago
Wait, are you sure it's not just when needed?
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Aracelis
2 months ago
Definitely D) quarterly! Makes sense for updates.
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Oretha
2 months ago
I thought it was A) annually.
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Elke
2 months ago
It's D) quarterly, right?
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Naomi
2 months ago
I remember a practice question that mentioned quarterly meetings, so I’m going to go with D. It just feels right based on what I studied.
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Emogene
4 months ago
I’m leaning towards monthly because it makes sense to keep communication open, but I could be mixing it up with another standard.
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Carmen
4 months ago
I feel like it could be annually, but that seems too infrequent for discussing changes. I wish I had reviewed that section more.
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Kelvin
4 months ago
I think the answer might be quarterly, but I’m not entirely sure. I remember something about regular reviews being important.
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