Exin ITSM20F.EN Exam - Topic 2 Question 58 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 58
Topic #: 2

What is required for an implementation of IT Service Management to be successful?

AA top-down approach whereby the management of the organization strongly and visibly enforces the implementation

BBuy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities

CThe appointment of a specialist department responsible for the development of the process structures

DThe involvement and commitment of personnel at all levels in the organization from operational staff to top management

Show Suggested Answer

Suggested Answer: D

by Evangelina at Aug 23, 2022, 08:55 PM

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Brett

4 months ago

Totally agree, commitment from everyone makes a big impact!

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Carmela

4 months ago

Wait, can a specialist department really make that much difference?

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Sheridan

4 months ago

I think involvement from all levels is key, not just management.

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Kenda

4 months ago

A top-down approach is crucial for success.

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Karon

4 months ago

Definitely need buy-in from the operational levels!

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Olive

5 months ago

I feel like having a specialist department is important, but it might not be enough without commitment from everyone involved.

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Marjory

5 months ago

I vaguely recall a practice question that emphasized the need for involvement from all levels, but I can't remember if that was the best answer.

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Goldie

5 months ago

I think buy-in from operational levels is crucial, especially since they are the ones who will actually implement the processes.

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Felicidad

5 months ago

I remember discussing the importance of a top-down approach in our study group, but I'm not sure if that's the only factor for success.

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Benedict

5 months ago

This seems like a straightforward question. I'd start by asking the user about the symptoms they're seeing, that's probably the best first step.

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Providencia

5 months ago

This looks like a pretty straightforward networking issue. I'll start by checking the server name and port to make sure they're correct.

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Jacinta

5 months ago

Hmm, this looks like a tricky one. I'll need to carefully review the options and think through what I know about the GRC: Profiles application scope.

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Sharmaine

5 months ago

Hmm, this looks like a straightforward task. I'll need to use the `kubectl top` command to find the pod with the highest CPU usage, and then write the name to the specified file.

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