Discuss Exin ITSM20F.EN Exam Topic 2 Question 58

What is required for an implementation of IT Service Management to be successful?

AA top-down approach whereby the management of the organization strongly and visibly enforces the implementation

BBuy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities

CThe appointment of a specialist department responsible for the development of the process structures

DThe involvement and commitment of personnel at all levels in the organization from operational staff to top management

Suggested Answer: D

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13 comments · newest first

Brett 11 months ago

Totally agree, commitment from everyone makes a big impact!

Carmela 12 months ago

Wait, can a specialist department really make that much difference?

Sheridan 12 months ago

I think involvement from all levels is key, not just management.

Kenda 12 months ago

A top-down approach is crucial for success.

Karon 1 year ago

Definitely need buy-in from the operational levels!

Olive 1 year ago

I feel like having a specialist department is important, but it might not be enough without commitment from everyone involved.

Marjory 1 year ago

I vaguely recall a practice question that emphasized the need for involvement from all levels, but I can't remember if that was the best answer.

Goldie 1 year ago

I think buy-in from operational levels is crucial, especially since they are the ones who will actually implement the processes.

Felicidad 1 year ago

I remember discussing the importance of a top-down approach in our study group, but I'm not sure if that's the only factor for success.

Benedict 1 year ago

This seems like a straightforward question. I'd start by asking the user about the symptoms they're seeing, that's probably the best first step.

Providencia 1 year ago

This looks like a pretty straightforward networking issue. I'll start by checking the server name and port to make sure they're correct.

Jacinta 1 year ago

Hmm, this looks like a tricky one. I'll need to carefully review the options and think through what I know about the GRC: Profiles application scope.

Sharmaine 1 year ago

Hmm, this looks like a straightforward task. I'll need to use the `kubectl top` command to find the pod with the highest CPU usage, and then write the name to the specified file.

Exin ITSM20F.EN Exam - Topic 2 Question 58 Discussion