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Exin ITSM20F.EN Exam - Topic 2 Question 55 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 55
Topic #: 2
[All ITSM20F.EN Questions]

In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?

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Suggested Answer: A

A . Correct. If tools are used to support a process, there is a need to define them.

B . Incorrect. This is a requirement of Capacity Management (6.5c) and not of the plan to implement Service Management.

C . Incorrect. The plan does require that tools are defined if used.

D . Incorrect. There is no requirement that every individual process must be supported by a tool.


by Roxane at Jun 24, 2022, 08:24 AM

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Rory
5 months ago
Listing every tool for each process sounds excessive to me.
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Emogene
5 months ago
Wait, does it really not state any tool requirements? That seems odd.
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Minna
5 months ago
I think it should detail effects of new tech too, right?
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Thea
5 months ago
Totally agree, tools are essential for effective processes!
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Brande
5 months ago
The plan defines the tools as appropriate to support the processes.
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Loren
6 months ago
I vaguely remember something about the effects of new technologies, but I don't think that's the main focus for the tools in the plan.
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Mica
6 months ago
I feel like the plan might not need to specify every tool, but I can't recall if it should at least mention some requirements.
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Micheline
6 months ago
I remember a practice question that emphasized the importance of defining tools in relation to processes, so I might lean towards option A.
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Quiana
6 months ago
I think the plan should mention tools that support the processes, but I'm not sure if it needs to list every single tool.
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Leeann
6 months ago
Okay, let's see here. I think the key is finding the right balance between structure and flexibility for exploratory testing. Some of these options seem too rigid, while others are too loose.
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Dorsey
6 months ago
I think customer traffic being encapsulated in a VPN label is one of the key functions, but I'm still a bit hazy on the other one.
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Truman
6 months ago
Ah, I see what they're getting at now. It's about the thresholds for segment reporting, like revenue and profit percentages. I'll make sure to double-check my understanding before submitting the answer.
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Delpha
6 months ago
Hmm, this question seems to be testing our understanding of distributed storage systems and load balancing. I think I can approach this by focusing on the key details about the FusionStorage Block technology, like the data block slicing and DHT hash-based routing.
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