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Exin Exam ITSM20F.EN Topic 2 Question 55 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 55
Topic #: 2
[All ITSM20F.EN Questions]

In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?

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Suggested Answer: A

A . Correct. If tools are used to support a process, there is a need to define them.

B . Incorrect. This is a requirement of Capacity Management (6.5c) and not of the plan to implement Service Management.

C . Incorrect. The plan does require that tools are defined if used.

D . Incorrect. There is no requirement that every individual process must be supported by a tool.


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