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In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?
Suggested Answer: A
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A . Correct. If tools are used to support a process, there is a need to define them.
B . Incorrect. This is a requirement of Capacity Management (6.5c) and not of the plan to implement Service Management.
C . Incorrect. The plan does require that tools are defined if used.
D . Incorrect. There is no requirement that every individual process must be supported by a tool.
13 comments · newest first
RO
Rory
11 months ago
Listing every tool for each process sounds excessive to me.
EM
Emogene
12 months ago
Wait, does it really not state any tool requirements? That seems odd.
MI
Minna
12 months ago
I think it should detail effects of new tech too, right?
TH
Thea
12 months ago
Totally agree, tools are essential for effective processes!
BR
Brande
1 year ago
The plan defines the tools as appropriate to support the processes.
LO
Loren
1 year ago
I vaguely remember something about the effects of new technologies, but I don't think that's the main focus for the tools in the plan.
MI
Mica
1 year ago
I feel like the plan might not need to specify every tool, but I can't recall if it should at least mention some requirements.
MI
Micheline
1 year ago
I remember a practice question that emphasized the importance of defining tools in relation to processes, so I might lean towards option A.
QU
Quiana
1 year ago
I think the plan should mention tools that support the processes, but I'm not sure if it needs to list every single tool.
LE
Leeann
1 year ago
Okay, let's see here. I think the key is finding the right balance between structure and flexibility for exploratory testing. Some of these options seem too rigid, while others are too loose.
DO
Dorsey
1 year ago
I think customer traffic being encapsulated in a VPN label is one of the key functions, but I'm still a bit hazy on the other one.
TR
Truman
1 year ago
Ah, I see what they're getting at now. It's about the thresholds for segment reporting, like revenue and profit percentages. I'll make sure to double-check my understanding before submitting the answer.
DE
Delpha
1 year ago
Hmm, this question seems to be testing our understanding of distributed storage systems and load balancing. I think I can approach this by focusing on the key details about the FusionStorage Block technology, like the data block slicing and DHT hash-based routing.