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Exin ITSM20F.EN Exam - Topic 2 Question 100 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 100
Topic #: 2
[All ITSM20F.EN Questions]

What is required to be included in Release Management procedures according to ISO/IEC 20000?

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Suggested Answer: D

A . Incorrect. This is part of the Change Management procedures.

B . Incorrect. This is part of the Information Security Management procedures.

C . Incorrect. This is part of the Incident Management procedures.

D . Correct. According to the standard this is a requirement. Release management procedures shall include the updating and changing of configuration information and Change records.


by Teddy at Sep 14, 2024, 04:03 AM

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Daniela
3 months ago
Wait, are we sure about all these options?
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Ruby
3 months ago
Totally agree with D, it's crucial for tracking changes.
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Valda
3 months ago
C seems relevant too, but not sure if it's required.
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Karan
4 months ago
I thought A was more important.
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Mabel
4 months ago
D is definitely part of it!
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Janet
4 months ago
I’m leaning towards option D because it seems to align with what we discussed in class about maintaining accurate records during releases.
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Sherman
4 months ago
I feel like emergency changes might be part of it too, but I can't recall if that's specifically mentioned in ISO/IEC 20000.
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Ben
4 months ago
I remember practicing a question about incident management, but I don't think that directly relates to Release Management procedures.
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Clare
5 months ago
I think Release Management should definitely include the updating and changing of configuration information, but I'm not entirely sure if that's the only requirement.
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Benton
5 months ago
Ah, I remember learning about this in class. The answer has to do with the information that should be included in the Release Management procedures, so I'll carefully read through the options.
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Izetta
5 months ago
Hmm, this is a tricky one. I'm not totally sure about the specifics of Release Management in that standard, but I'll give it my best shot.
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Marg
5 months ago
I think I know this one - it's about the requirements for Release Management procedures in ISO/IEC 20000, so I'll focus on that.
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Cherri
5 months ago
Okay, let me think this through. I know Release Management is a key part of IT Service Management, so I'll try to recall the main elements it should cover.
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Stephaine
1 year ago
C, all the way. Recording every single Incident? That's the true mark of a Release Management pro. Or a masochist. Whichever comes first.
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Nu
1 year ago
Hmm, I'm going with B. Security Incidents are where it's at, am I right? Release Management is all about keeping those hackers at bay, am I right or am I right?
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Ma
1 year ago
C) the recording of all reported Incidents
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Suzi
1 year ago
B) the investigation and prevention of Security Incidents
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Stephaine
1 year ago
A) the authorization and implementation of emergency Changes
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Brendan
1 year ago
User 3: B is definitely important for preventing Security Incidents, can't let those hackers in!
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Portia
1 year ago
I agree, but D is also crucial for keeping track of configuration information and Change records.
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Ellsworth
1 year ago
I think A is important too, emergency Changes need to be authorized and implemented quickly.
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Charolette
1 year ago
I'm not sure, but I think it could also be D) the updating and changing of configuration information and Change records.
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Merri
1 year ago
I agree with Robt, because Release Management procedures should include handling emergency Changes.
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Tina
1 year ago
D seems like the obvious choice here. Who doesn't love a good ol' change record update? It's like the cherry on top of the Release Management sundae!
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Margery
1 year ago
I think the correct answer is D. Release Management procedures should include the updating and changing of configuration information and Change records. Gotta keep those records up-to-date, am I right?
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Paris
1 year ago
Katie: Absolutely, it's important for maintaining the integrity of the IT service environment.
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Jamal
1 year ago
User 3: I agree, it helps ensure that all changes are properly documented and tracked.
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Katie
1 year ago
Yeah, keeping those records up-to-date is crucial for effective Release Management.
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Tammara
1 year ago
I think the correct answer is D. Release Management procedures should include the updating and changing of configuration information and Change records.
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Robt
1 year ago
I think the answer is A) the authorization and implementation of emergency Changes.
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