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Exin Exam ITSM20F.EN Topic 2 Question 100 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 100
Topic #: 2
[All ITSM20F.EN Questions]

What is required to be included in Release Management procedures according to ISO/IEC 20000?

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Suggested Answer: D

A . Incorrect. This is part of the Change Management procedures.

B . Incorrect. This is part of the Information Security Management procedures.

C . Incorrect. This is part of the Incident Management procedures.

D . Correct. According to the standard this is a requirement. Release management procedures shall include the updating and changing of configuration information and Change records.


by Teddy at Sep 14, 2024, 04:03 AM

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Stephaine
8 months ago
C, all the way. Recording every single Incident? That's the true mark of a Release Management pro. Or a masochist. Whichever comes first.
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Nu
8 months ago
Hmm, I'm going with B. Security Incidents are where it's at, am I right? Release Management is all about keeping those hackers at bay, am I right or am I right?
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Ma
7 months ago
C) the recording of all reported Incidents
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Suzi
7 months ago
B) the investigation and prevention of Security Incidents
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Stephaine
7 months ago
A) the authorization and implementation of emergency Changes
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Brendan
7 months ago
User 3: B is definitely important for preventing Security Incidents, can't let those hackers in!
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Portia
7 months ago
I agree, but D is also crucial for keeping track of configuration information and Change records.
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Ellsworth
7 months ago
I think A is important too, emergency Changes need to be authorized and implemented quickly.
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Charolette
8 months ago
I'm not sure, but I think it could also be D) the updating and changing of configuration information and Change records.
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Merri
8 months ago
I agree with Robt, because Release Management procedures should include handling emergency Changes.
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Tina
8 months ago
D seems like the obvious choice here. Who doesn't love a good ol' change record update? It's like the cherry on top of the Release Management sundae!
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Margery
8 months ago
I think the correct answer is D. Release Management procedures should include the updating and changing of configuration information and Change records. Gotta keep those records up-to-date, am I right?
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Paris
7 months ago
Katie: Absolutely, it's important for maintaining the integrity of the IT service environment.
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Jamal
7 months ago
User 3: I agree, it helps ensure that all changes are properly documented and tracked.
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Katie
7 months ago
Yeah, keeping those records up-to-date is crucial for effective Release Management.
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Tammara
8 months ago
I think the correct answer is D. Release Management procedures should include the updating and changing of configuration information and Change records.
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Robt
9 months ago
I think the answer is A) the authorization and implementation of emergency Changes.
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