Discuss Exin ITSM20F.EN Exam Topic 1 Question 79

What is SixSigma?

AIt is a quality instrument to measure defects in process outputs.

BIt is a six step maturity model to improve the capability of business processes.

CIt is a standard that is recently developed for improvement of IT processes.

DIt is a structured, statistically based approach to process improvement.

DCorrect.

Suggested Answer: D, D

A . Incorrect. It is not only a quality instrument, it encompasses an improvement methodology.

B . Incorrect. It is not a maturity model.

C . Incorrect. It is developed in the 80's for general business processes.

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16 comments · newest first

Thurman 11 months ago

Isn't it just a fad? Not sure it really works.

Suzi 11 months ago

Six steps? I thought it was more than that.

Rebbecca 11 months ago

I thought it was just for manufacturing, not IT too.

Terrilyn 11 months ago

Totally agree, it's a structured approach!

Sharen 12 months ago

It's all about reducing defects in processes!

Carline 12 months ago

I definitely recall that Six Sigma involves statistics and process improvement, so I’m leaning towards option D.

Roselle 12 months ago

I thought Six Sigma was a maturity model, but now I’m second-guessing myself after reading the options again.

Tiera 1 year ago

I remember practicing a question that mentioned it being a structured approach. I feel like that might be the right answer here.

Sherill 1 year ago

I think Six Sigma is about reducing defects, but I'm not sure if it's just a measurement tool or more than that.

Miles 1 year ago

I'm a bit unsure about the details of Six Sigma. I know it's related to quality management, but I can't quite remember if it's just a measurement tool or a full improvement process. I'll need to think through the options carefully and see if I can eliminate any of the answer choices.

Shaunna 1 year ago

Ah yes, Six Sigma - I remember learning about that in class. It's a structured, data-driven approach to reducing variability and improving quality. I think the key is using statistical analysis to identify and eliminate the root causes of defects. I feel pretty confident I can answer this one.

Verdell 1 year ago

Okay, I know Six Sigma is a widely used approach for process improvement. I believe it involves a defined methodology with different phases, but I can't recall the exact steps off the top of my head. I'll make sure to read through the question carefully.

Simona 1 year ago

Hmm, I think Six Sigma has something to do with reducing defects, but I'm not sure if it's just a measurement tool or a full improvement framework. I'll need to review my notes to refresh my memory on the specifics.

Corazon 1 year ago

I'm pretty sure Six Sigma is a quality management approach, but I'm not totally confident on the details. I'll try to remember the key points about it being a structured, data-driven method for improving processes.

Omer 1 year ago

I think the key here is to focus on the word "frequency" itself. In marketing, frequency is usually about the regularity or consistency of something, not the raw numbers. So in this case, I'm going to go with option A - "Regularity of email communications."

Stevie 1 year ago

I thought CCMA only supported 32-bit IE, but isn't there a chance that it might work with 64-bit too? I need to double-check that.

Exin ITSM20F.EN Exam - Topic 1 Question 79 Discussion