Discuss Exin ITSM20F.EN Exam Topic 1 Question 60

What is the objective of planning and implementing new or changed services?

ATo ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner

BTo ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services

CTo ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality

DTo ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality

Suggested Answer: C

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12 comments · newest first

Casie 11 months ago

A is crucial for keeping everything under control.

Hui 12 months ago

D makes sense for quick handling of changes.

Kaycee 12 months ago

Wait, are we sure about that? Sounds too good to be true!

Pansy 12 months ago

I think option C really hits the mark.

Benedict 1 year ago

It's all about managing risks effectively!

Selma 1 year ago

I vaguely remember that using standard methods is important for minimizing negative impacts, so maybe option D is the right choice?

Kassandra 1 year ago

I feel like option C is about ensuring that new services are both deliverable and manageable, but I can't recall if that's the primary objective.

Jackie 1 year ago

I remember practicing a question similar to this, and I think it's about managing risks effectively, which makes me lean towards option B.

Twana 1 year ago

I think the main goal is to make sure changes are managed properly, but I'm not entirely sure if that's option A or D.

Carli 1 year ago

I'm a bit confused on the differences between the planning processes. I'll need to review my notes to make sure I understand the distinctions before answering this.

Murray 1 year ago

I've got a good feeling about this. The answer has to be one of the more advanced roles, but not the highest level one that can do everything. Gonna go with Monitor.

Charolette 1 year ago

Hmm, let me think about this. I know Lean Principles covers something related to waste, but I'm not sure if it's the specific areas or just the general concept. I'll have to review my notes to be sure.

Exin ITSM20F.EN Exam - Topic 1 Question 60 Discussion