Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Exin ITSM20F.EN Exam - Topic 1 Question 27 Discussion

When should the final closure of an Incident record be completed?
D) when the initiating user has been given the opportunity to confirm that the service is restored
A) when all relevant information for classification and routing has been entered
B) when the Incident has been dispatched outside the Service Desk department
C) when the Incident is solved and normal operation is restored

Exin ITSM20F.EN Exam - Topic 1 Question 27 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 27
Topic #: 1
[All ITSM20F.EN Questions]

When should the final closure of an Incident record be completed?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Kimbery at May 06, 2022, 11:27 AM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Sherrell
7 months ago
Definitely C, but I see why D is important too.
upvoted 0 times
...
Timothy
8 months ago
Wait, are we really closing incidents without user confirmation?
upvoted 0 times
...
Tandra
8 months ago
I think it’s D, the user needs to confirm it’s fixed.
upvoted 0 times
...
Shawna
8 months ago
Totally agree, option C makes the most sense!
upvoted 0 times
...
Stefania
8 months ago
Closure should be when the service is restored, right?
upvoted 0 times
...
Stanton
8 months ago
I’m a bit confused about when to close it. I thought it was when all info was entered, but that seems more like a preliminary step.
upvoted 0 times
...
Ilda
8 months ago
I feel like it could also be when the incident is solved and normal operation is restored, which sounds like option C.
upvoted 0 times
...
Kanisha
8 months ago
I remember a practice question that emphasized the importance of user confirmation before closing an incident. That might be option D.
upvoted 0 times
...
Chanel
8 months ago
I think the final closure should happen when the user confirms the service is restored, but I'm not entirely sure.
upvoted 0 times
...
Tamesha
8 months ago
Option D looks like the most comprehensive approach - checking the controller status, restarting it, and monitoring the CLI output for any errors or abnormal behavior. That seems like the best way to diagnose and resolve the issue.
upvoted 0 times
...
Shawna
9 months ago
Hmm, I'm a bit confused by the wording here. I'll need to re-read the question to make sure I understand it fully.
upvoted 0 times
...
Arlen
9 months ago
Hmm, I'm a bit unsure about this one. I'll need to think carefully about which two options best represent the advantages of open-source software.
upvoted 0 times
...

Save Cancel