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When should the final closure of an Incident record be completed?
Suggested Answer: D
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12 comments · newest first
SH
Sherrell
12 months ago
Definitely C, but I see why D is important too.
TI
Timothy
12 months ago
Wait, are we really closing incidents without user confirmation?
TA
Tandra
12 months ago
I think it’s D, the user needs to confirm it’s fixed.
SH
Shawna
1 year ago
Totally agree, option C makes the most sense!
ST
Stefania
1 year ago
Closure should be when the service is restored, right?
ST
Stanton
1 year ago
I’m a bit confused about when to close it. I thought it was when all info was entered, but that seems more like a preliminary step.
IL
Ilda
1 year ago
I feel like it could also be when the incident is solved and normal operation is restored, which sounds like option C.
KA
Kanisha
1 year ago
I remember a practice question that emphasized the importance of user confirmation before closing an incident. That might be option D.
CH
Chanel
1 year ago
I think the final closure should happen when the user confirms the service is restored, but I'm not entirely sure.
TA
Tamesha
1 year ago
Option D looks like the most comprehensive approach - checking the controller status, restarting it, and monitoring the CLI output for any errors or abnormal behavior. That seems like the best way to diagnose and resolve the issue.
SH
Shawna
1 year ago
Hmm, I'm a bit confused by the wording here. I'll need to re-read the question to make sure I understand it fully.
AR
Arlen
1 year ago
Hmm, I'm a bit unsure about this one. I'll need to think carefully about which two options best represent the advantages of open-source software.