Exin ITSM20F.EN Exam - Topic 1 Question 25 Discussion
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
D) It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.
A) It allows the suppliers to have full visibility of the organization's internal processes.
B) It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
C) It forces the organization to adopt a hierarchical management approach.
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