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Exin ITSM20F.EN Exam - Topic 1 Question 25 Discussion

What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
D) It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.
A) It allows the suppliers to have full visibility of the organization's internal processes.
B) It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
C) It forces the organization to adopt a hierarchical management approach.

Exin ITSM20F.EN Exam - Topic 1 Question 25 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 25
Topic #: 1
[All ITSM20F.EN Questions]

What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?

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Suggested Answer: D

by Vi at May 05, 2022, 09:18 AM

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Bernardo
10 months ago
It definitely helps in implementing quality policies effectively.
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Apolonia
10 months ago
Wait, does it really force a hierarchical approach? That seems off.
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Lashon
10 months ago
I think it’s more about guidelines than strict rules.
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Marget
11 months ago
Totally agree, KPIs are essential for measuring success!
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Christiane
11 months ago
It defines specific Key Performance Indicators (KPIs) for assessing performance.
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Mattie
11 months ago
I practiced a similar question, and I think the right answer is about guidelines for quality policy, which sounds like option D to me.
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Selma
11 months ago
I feel like the focus is more on establishing a framework for quality management rather than just visibility for suppliers, so I'm skeptical about option A.
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Jimmie
11 months ago
I'm not entirely sure, but I remember something about KPIs being important for assessing performance, which makes me consider option B.
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Jamal
11 months ago
I think the main purpose of implementing a QMS is to provide guidelines for quality measures, so I might lean towards option D.
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Roselle
11 months ago
Okay, the question is asking about two ports that could be causing the issue with the QlikView Webserver service. I'll need to analyze the options and select the two most likely culprits.
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Mollie
11 months ago
I'm a bit confused, since option D suggests all could be correct. But if we want to follow best practices, maybe we should only pick one?
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Geoffrey
11 months ago
I remember studying BPM, but I don't think that's what the question is asking. It's probably something more analytical like BI.
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Kaycee
11 months ago
Okay, let me see. The question is asking about what the Service Discoverability principle is primarily concerned with. I'm guessing it has to do with making the service information more accessible and easy to find for users. I'll go with that.
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