Discuss Exin ITSM20F.EN Exam Topic 1 Question 23

Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?

Ait must be available in at least one hard copy and approved

Bit must include the documented procedures specified by the standard

Cit must include the scope of the organization's service management plan

DIt must never include any know-how of the organization

Suggested Answer: C

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13 comments · newest first

Dorcas 11 months ago

Totally agree with B, it's a must-have for compliance!

Joesph 11 months ago

Wait, D? That can't be right, why wouldn't you include know-how?

Brianne 11 months ago

A seems a bit outdated, who needs hard copies anymore?

Winifred 11 months ago

I think C is also important, the scope matters.

Rosina 12 months ago

It's definitely B, gotta have those documented procedures!

Carmen 12 months ago

I remember that the plan should have certain requirements, but I can't recall if it needs to be in hard copy. That makes me uncertain about A.

Ashlyn 12 months ago

I practiced a question similar to this, and I think it was about including documented procedures. So, I might lean towards B.

Brande 1 year ago

I'm not entirely sure, but I feel like the scope of the service management plan is important too. Maybe it's option C?

Denna 1 year ago

I think option B sounds familiar because I remember something about documented procedures being a key part of the service management plan.

Christiane 1 year ago

This looks straightforward. The PRIMARY KEY and UNIQUE constraints will automatically create indexes on the ORDER_ID and SERIAL_NO columns.

Natalya 1 year ago

Okay, I think I've got this. The attacker is manipulating the XPath query to return all student records, rather than just the one they're supposed to. That sounds like an XPath injection attack to me.

Raul 1 year ago

This seems like a straightforward question. The BA needs to prioritize requirements, so I think a matrix format would be the best way to do that.

Kenda 1 year ago

Hmm, this looks like a tricky one. I'll need to carefully analyze the BPMN model and the given test cases to determine the minimal set that achieves full decision coverage.

Exin ITSM20F.EN Exam - Topic 1 Question 23 Discussion