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Exin ITSM20F.EN Exam - Topic 1 Question 23 Discussion

Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
C) it must include the scope of the organization's service management plan
A) it must be available in at least one hard copy and approved
B) it must include the documented procedures specified by the standard
D) It must never include any know-how of the organization

Exin ITSM20F.EN Exam - Topic 1 Question 23 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 23
Topic #: 1
[All ITSM20F.EN Questions]

Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?

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Suggested Answer: C

by Galen at May 06, 2022, 01:36 AM

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Dorcas
9 months ago
Totally agree with B, it's a must-have for compliance!
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Joesph
10 months ago
Wait, D? That can't be right, why wouldn't you include know-how?
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Brianne
10 months ago
A seems a bit outdated, who needs hard copies anymore?
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Winifred
10 months ago
I think C is also important, the scope matters.
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Rosina
10 months ago
It's definitely B, gotta have those documented procedures!
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Carmen
10 months ago
I remember that the plan should have certain requirements, but I can't recall if it needs to be in hard copy. That makes me uncertain about A.
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Ashlyn
10 months ago
I practiced a question similar to this, and I think it was about including documented procedures. So, I might lean towards B.
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Brande
11 months ago
I'm not entirely sure, but I feel like the scope of the service management plan is important too. Maybe it's option C?
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Denna
11 months ago
I think option B sounds familiar because I remember something about documented procedures being a key part of the service management plan.
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Christiane
11 months ago
This looks straightforward. The PRIMARY KEY and UNIQUE constraints will automatically create indexes on the ORDER_ID and SERIAL_NO columns.
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Natalya
11 months ago
Okay, I think I've got this. The attacker is manipulating the XPath query to return all student records, rather than just the one they're supposed to. That sounds like an XPath injection attack to me.
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Raul
11 months ago
This seems like a straightforward question. The BA needs to prioritize requirements, so I think a matrix format would be the best way to do that.
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Kenda
11 months ago
Hmm, this looks like a tricky one. I'll need to carefully analyze the BPMN model and the given test cases to determine the minimal set that achieves full decision coverage.
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