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Exin ITSM20F.EN Exam - Topic 1 Question 10 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 10
Topic #: 1
[All ITSM20F.EN Questions]

What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

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Suggested Answer: B

A . Incorrect. This is outside the scope of the standard.

B . Correct. A focus on end-to-end Service management is essential plus it is required by the standard.

C . Incorrect. This is the responsibility of the Lead Suppliers.

D . Incorrect. The Service Provider needs to retain management control, but does not define the supplier processes.


by Ernie at May 04, 2022, 12:36 AM

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Brice
4 months ago
D is also important, defining processes is key when outsourcing.
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Margart
5 months ago
C seems right too, suppliers need to meet their contracts.
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Daniel
5 months ago
Wait, are we sure about that? I thought it was more about procurement.
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Kerrie
5 months ago
Definitely agree with B, it makes sense for consistency.
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Ashton
5 months ago
I think it's B, aligning SLAs is crucial!
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Trinidad
5 months ago
I thought it was about having a process for procurement, but now I'm second-guessing myself after reviewing the options.
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Vallie
5 months ago
I feel like ensuring subcontracted suppliers meet requirements is important, but I can't recall if that's the main responsibility.
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Mee
5 months ago
I remember a practice question that focused on supplier processes, so maybe it's option D? That sounds familiar.
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Louis
5 months ago
I think the responsibility might be about ensuring SLAs with suppliers align with business SLAs, but I'm not entirely sure.
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Candida
5 months ago
Hmm, I'm a bit confused by the probabilities and how they factor into the expected value. I'll need to review my notes on decision trees before attempting this.
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Jamal
5 months ago
Hmm, the customer session state data seems like it needs low-latency storage. I'm thinking Memcache or Persistent Disk SSD could work well for that.
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Tawny
5 months ago
I'm not completely sure, but I feel like IT architecture could also relate to operational efficiencies.
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Merilyn
5 months ago
Okay, let's see here. Stakeholder analysis is all about understanding the different interests and power dynamics at play. I think the key is to identify the options that capture the core objectives, like establishing stakeholder claims and determining power levels.
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