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Exin Exam ITSM20F.EN Topic 1 Question 10 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 10
Topic #: 1
[All ITSM20F.EN Questions]

What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

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Suggested Answer: B

A . Incorrect. This is outside the scope of the standard.

B . Correct. A focus on end-to-end Service management is essential plus it is required by the standard.

C . Incorrect. This is the responsibility of the Lead Suppliers.

D . Incorrect. The Service Provider needs to retain management control, but does not define the supplier processes.


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