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Exin ITSM20F.EN Exam - Topic 1 Question 10 Discussion

What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?
B) to ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the business
A) to ensure that a process exists for the procurement of suppliers
C) to ensure that subcontracted suppliers meet contractual requirements in all circumstances
D) to ensure that supplier processes and procedures are defined where outsourced

Exin ITSM20F.EN Exam - Topic 1 Question 10 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 10
Topic #: 1
[All ITSM20F.EN Questions]

What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

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Suggested Answer: B

A . Incorrect. This is outside the scope of the standard.

B . Correct. A focus on end-to-end Service management is essential plus it is required by the standard.

C . Incorrect. This is the responsibility of the Lead Suppliers.

D . Incorrect. The Service Provider needs to retain management control, but does not define the supplier processes.


by Ernie at May 04, 2022, 12:36 AM

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Brice
10 months ago
D is also important, defining processes is key when outsourcing.
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Margart
11 months ago
C seems right too, suppliers need to meet their contracts.
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Daniel
11 months ago
Wait, are we sure about that? I thought it was more about procurement.
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Kerrie
11 months ago
Definitely agree with B, it makes sense for consistency.
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Ashton
11 months ago
I think it's B, aligning SLAs is crucial!
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Trinidad
11 months ago
I thought it was about having a process for procurement, but now I'm second-guessing myself after reviewing the options.
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Vallie
11 months ago
I feel like ensuring subcontracted suppliers meet requirements is important, but I can't recall if that's the main responsibility.
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Mee
11 months ago
I remember a practice question that focused on supplier processes, so maybe it's option D? That sounds familiar.
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Louis
11 months ago
I think the responsibility might be about ensuring SLAs with suppliers align with business SLAs, but I'm not entirely sure.
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Candida
12 months ago
Hmm, I'm a bit confused by the probabilities and how they factor into the expected value. I'll need to review my notes on decision trees before attempting this.
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Jamal
12 months ago
Hmm, the customer session state data seems like it needs low-latency storage. I'm thinking Memcache or Persistent Disk SSD could work well for that.
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Tawny
12 months ago
I'm not completely sure, but I feel like IT architecture could also relate to operational efficiencies.
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Merilyn
12 months ago
Okay, let's see here. Stakeholder analysis is all about understanding the different interests and power dynamics at play. I think the key is to identify the options that capture the core objectives, like establishing stakeholder claims and determining power levels.
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