Okay, I've got this. The key is to route the cases in the order they are submitted, so a Case queue is definitely the way to go. That will ensure the support team works on them sequentially. Easy peasy!
I'm a little confused by the wording of this question. What exactly is the "transition limit" they're asking about? I'll have to review my notes on fatigue in metals to figure this out.
I'm pretty confident that the answer is A. The question states that the tags field is an array, so we need to use the array syntax to match the entire array, not just a single element.
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