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Cisco 500-445 Exam

Certification Provider: Cisco
Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email
Number of questions in our database: 56
Exam Version: Nov. 21, 2022
500-445 Exam Official Topics:
  • Topic 1: Prepare PCCE for ECE and Integration/ Explain ECE Installation process
  • Topic 2: Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
  • Topic 3: Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
  • Topic 4: ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
  • Topic 5: Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
  • Topic 6: Explain Chat Operation and Chat Customization/ Configure ECE for Chat
  • Topic 7: Describe Chat Entry Points/ ECE Chat Administration
  • Topic 8: Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
  • Topic 9: Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment

Free Cisco 500-445 Exam Actual Questions

The questions for 500-445 were last updated On Nov. 21, 2022

Question #1

Which TCP must be opened in the firewall between Services server and Messaging server?

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Correct Answer: C

Question #2

What connects to the Media routing peripheral gateway of ICM to the ECE server?

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Correct Answer: C

Question #3

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

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Correct Answer: B

Question #4

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

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Correct Answer: A, B, C, D

Question #5

What are three reasons aliases cannot be deleted? (Choose three.)

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Correct Answer: A, C, F


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