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Cisco 500-445 Exam
- Topic 1: Prepare PCCE for ECE and Integration/ Explain ECE Installation process
- Topic 2: Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
- Topic 3: Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
- Topic 4: ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
- Topic 5: Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
- Topic 6: Explain Chat Operation and Chat Customization/ Configure ECE for Chat
- Topic 7: Describe Chat Entry Points/ ECE Chat Administration
- Topic 8: Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
- Topic 9: Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment
Free Cisco 500-445 Exam Actual Questions
The questions for 500-445 were last updated On Nov. 26, 2023
What must be registered to receive chat messages while registering the application for chat API integration?
To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
Before starting to troubleshoot ECE issues, it is important to know the ECE version and Engineer Specials installed, collect all ECE services logs, understand the Deployment Model, the call-flow, the messaging flow, and the configuration, and understand the customer's intent for the flow of emails and chats. Restarting the ECE servers and upgrading to the latest Engineer Special may be necessary in some cases, but are not always the best practices.
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
The maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced is 30 KB. Attachments larger than 30 KB may take longer to download and could cause temporary slowness in the user interface. When sending attachments to an agent's user interface, it is recommended to keep the size of the attachment to less than 30 KB.
Which sequence should be followed while starting ECE?
The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.
When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:
Start the Services server
Start the Message server
Start the Database server
Start the File server
Start the Application server
This sequence ensures that all the necessary services are running and properly configured before starting the Application server.
What must be registered to receive chat messages while registering the application for chat API integration?
To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.
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