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Cisco 500-445 Exam
- Topic 1: Prepare PCCE for ECE and Integration/ Explain ECE Installation process
- Topic 2: Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
- Topic 3: Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
- Topic 4: ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
- Topic 5: Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
- Topic 6: Explain Chat Operation and Chat Customization/ Configure ECE for Chat
- Topic 7: Describe Chat Entry Points/ ECE Chat Administration
- Topic 8: Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
- Topic 9: Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment
Free Cisco 500-445 Exam Actual Questions
The questions for 500-445 were last updated On Apr. 09, 2024
Where is the Script selector in CCE mapped in ECE?
In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?
Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.
Which items must be configured before agents can reply to emails from customers?
Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?
Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.
Which sequence should be followed while starting ECE?
The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.
When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:
Start the Services server
Start the Message server
Start the Database server
Start the File server
Start the Application server
This sequence ensures that all the necessary services are running and properly configured before starting the Application server.
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