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Cisco 500-445 Exam
- Topic 1: Prepare PCCE for ECE and Integration/ Explain ECE Installation process
- Topic 2: Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
- Topic 3: Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
- Topic 4: ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
- Topic 5: Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
- Topic 6: Explain Chat Operation and Chat Customization/ Configure ECE for Chat
- Topic 7: Describe Chat Entry Points/ ECE Chat Administration
- Topic 8: Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
- Topic 9: Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment
Free Cisco 500-445 Exam Actual Questions
The questions for 500-445 were last updated On Jun. 01, 2023
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
The maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced is 30 KB. Attachments larger than 30 KB may take longer to download and could cause temporary slowness in the user interface. When sending attachments to an agent's user interface, it is recommended to keep the size of the attachment to less than 30 KB.
What must be registered to receive chat messages while registering the application for chat API integration?
To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.
What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?
The minimum required network bandwidth for an agent connecting to the ECE servers at login is 384 kilobits/second or higher. The other options are not correct.
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
In order to implement Agent Single Sign-on in the ECE/CCE environment, the SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations. Additionally, ECE should be integrated with PCCE and the SPOG, and SS0 for CCE needs to be configured before agent SSO for ECE will work.
What must be registered to receive chat messages while registering the application for chat API integration?
To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.
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