Cisco 820-605 Exam - Topic 7 Question 61 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 61
Topic #: 7

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

AEvaluate the availability of resources to work on the problem.

BEngage a specialist to identity a technical solution or workaround.

CConduct an assessment of the business impact of the problem.

DEstablish a timeline of when a solution must be in place.

Show Suggested Answer

Suggested Answer: A

by Kati at May 26, 2023, 04:18 PM

Limited Time Offer

25%

Off

Get Premium 820-605 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Raelene

4 months ago

Totally agree, a timeline is essential for accountability!

upvoted 0 times

...

Lynelle

5 months ago

Wait, can they really fix this without a major overhaul?

upvoted 0 times

...

Eleonora

5 months ago

Engaging a specialist seems like the best move here.

upvoted 0 times

...

Latricia

5 months ago

I think assessing the business impact first is crucial.

upvoted 0 times

...

Jaclyn

5 months ago

Sounds like they need to update their software ASAP.

upvoted 0 times

...

Shannon

5 months ago

I practiced a similar question, and I think establishing a timeline is crucial, but it might come after assessing the situation first.

upvoted 0 times

...

Wynell

5 months ago

I feel like evaluating resources could be a good start, but it seems more like a later step after understanding the impact.

upvoted 0 times

...

Shenika

5 months ago

I’m not entirely sure, but I remember something about engaging a specialist to find a workaround. That might be a good option too.

upvoted 0 times

...

Candra

6 months ago

I think the first step should be to assess the business impact of the problem. It’s important to understand how this affects the customer’s operations.

upvoted 0 times

...

Orville

6 months ago

This is a good test of our understanding of the OmniStudio data tools. I'll carefully consider the details and make my best judgment on the most suitable option.

upvoted 0 times

...

Onita

6 months ago

I think this question is pretty straightforward. The GDPR requires a DPIA when new technologies are used that could pose a high risk to data subjects' rights and freedoms.

upvoted 0 times

...

Sharee

6 months ago

This seems like a straightforward question about configuring port security on Cisco MDS switches. I think the key is to look for the option that enables auto-learning to avoid manual configuration.

upvoted 0 times

...

Gracia

6 months ago

I'm not entirely sure, but I feel like it's more about establishing KPIs. That could help measure overall business success, or am I mixing it up with another topic?

upvoted 0 times

...