A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
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