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Cisco 820-605 Exam
Certification Provider: Cisco
Exam Name: Cisco Customer Success Manager
Number of questions in our database: 124
Exam Version: Apr. 14, 2024
820-605 Exam Official Topics:
- Topic 1: Identify critical success factors to connect to business outcomes/ Create mitigation plans that address risk factors
- Topic 2: Analyze the account baseline to identify gaps/ Define customer success (expected and unexpected value)
- Topic 3: Update customer success plan with expand opportunities/ Identify the product or solution purchased
- Topic 4: Create an adoption campaign to identify expand opportunities/ Compare customer success, customer support and sales
- Topic 5: Identify potential expansion opportunities across the customer life cycle from a customer success plan/ Identify key stakeholder roles
- Topic 6: Validate the desired business outcome based on information obtained from key stakeholders/ Explain the customer lifecycle journey
- Topic 7: Explain the elements of a renewal risk analysis/ Explain the key drivers creating the need for Customer Success
- Topic 8: Describe sources used to identify customer barriers/ Explain the value proposition for customer success
- Topic 9: Explain different IT purchasing and consumption models/ Analyze a customer health score/ Customer conversations and interactions
- Topic 10: Explain the purpose of essential customer management activities/ Explain the elements of customer on boarding
- Topic 11: Account data and scoreboard review/ Customer and industry observations/ Feature matrix utilization
- Topic 12: Capturing moments of success/ Deployment planning/ Service subscriptions/ Identify customer barriers
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Free Cisco 820-605 Exam Actual Questions
The questions for 820-605 were last updated On Apr. 14, 2024
Question #1
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?
Correct Answer:
C
Question #2
Refer to the exhibit.
Based on the stage and health reflected, what must be the first priority of the success plan?
Correct Answer:
D
Question #3
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
Correct Answer:
A
Question #4
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
Correct Answer:
B, D
Question #5
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