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Cisco 820-605 Exam

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 DTCSM
Related Certification(s):
  • Cisco Channel Partner Program Certifications
  • Cisco Digital Transformation Specialist Certifications
Certification Provider: Cisco
Number of 820-605 practice questions in our database: 149 (updated: Jun. 10, 2024)
Expected 820-605 Exam Topics, as suggested by Cisco :
  • Topic 1: Identify critical success factors to connect to business outcomes/ Create mitigation plans that address risk factors
  • Topic 2: Analyze the account baseline to identify gaps/ Define customer success (expected and unexpected value)
  • Topic 3: Update customer success plan with expand opportunities/ Identify the product or solution purchased
  • Topic 4: Create an adoption campaign to identify expand opportunities/ Compare customer success, customer support and sales
  • Topic 5: Identify potential expansion opportunities across the customer life cycle from a customer success plan/ Identify key stakeholder roles
  • Topic 6: Validate the desired business outcome based on information obtained from key stakeholders/ Explain the customer lifecycle journey
  • Topic 7: Explain the elements of a renewal risk analysis/ Explain the key drivers creating the need for Customer Success
  • Topic 8: Describe sources used to identify customer barriers/ Explain the value proposition for customer success
  • Topic 9: Explain different IT purchasing and consumption models/ Analyze a customer health score/ Customer conversations and interactions
  • Topic 10: Explain the purpose of essential customer management activities/ Explain the elements of customer on boarding
  • Topic 11: Account data and scoreboard review/ Customer and industry observations/ Feature matrix utilization
  • Topic 12: Capturing moments of success/ Deployment planning/ Service subscriptions/ Identify customer barriers
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Free Cisco 820-605 Exam Actual Questions

Note: Premium Questions for 820-605 were last updated On Jun. 10, 2024 (see below)

Question #1

What should be the primary source of information about a customer's current adoption barriers?

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Correct Answer: B

Question #2

What are two expectations of the Quarterly Success Review? (Choose two.)

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Correct Answer: B, D

Question #3

What are two expected outcomes of the customer onboard stage? (Choose two.)

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Correct Answer: B, C

Question #4

What is a business adoption barrier?

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Correct Answer: B

Question #5

What is the order of the key elements of process improvement for Customer Success?

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Correct Answer: B


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