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Cisco 820-605 Exam

Certification Provider: Cisco
Exam Name: Cisco Customer Success Manager
Number of questions in our database: 124
Exam Version: May. 16, 2023
820-605 Exam Official Topics:
  • Topic 1: Identify critical success factors to connect to business outcomes/ Create mitigation plans that address risk factors
  • Topic 2: Analyze the account baseline to identify gaps/ Define customer success (expected and unexpected value)
  • Topic 3: Update customer success plan with expand opportunities/ Identify the product or solution purchased
  • Topic 4: Create an adoption campaign to identify expand opportunities/ Compare customer success, customer support and sales
  • Topic 5: Identify potential expansion opportunities across the customer life cycle from a customer success plan/ Identify key stakeholder roles
  • Topic 6: Validate the desired business outcome based on information obtained from key stakeholders/ Explain the customer lifecycle journey
  • Topic 7: Explain the elements of a renewal risk analysis/ Explain the key drivers creating the need for Customer Success
  • Topic 8: Describe sources used to identify customer barriers/ Explain the value proposition for customer success
  • Topic 9: Explain different IT purchasing and consumption models/ Analyze a customer health score/ Customer conversations and interactions
  • Topic 10: Explain the purpose of essential customer management activities/ Explain the elements of customer on boarding
  • Topic 11: Account data and scoreboard review/ Customer and industry observations/ Feature matrix utilization
  • Topic 12: Capturing moments of success/ Deployment planning/ Service subscriptions/ Identify customer barriers

Free Cisco 820-605 Exam Actual Questions

The questions for 820-605 were last updated On May. 16, 2023

Question #1

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

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Correct Answer: A

Question #2

What are two examples of expand opportunities? (Choose two.)

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Correct Answer: A, E

Question #3

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

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Correct Answer: A

Question #4

What is a common indicator of customer health?

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Correct Answer: C

Question #5

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

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Correct Answer: A


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