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Cisco 820-605 Exam
Certification Provider: Cisco
Exam Name: Cisco Customer Success Manager
Number of questions in our database: 124
Exam Version: May. 16, 2023
820-605 Exam Official Topics:
- Topic 1: Identify critical success factors to connect to business outcomes/ Create mitigation plans that address risk factors
- Topic 2: Analyze the account baseline to identify gaps/ Define customer success (expected and unexpected value)
- Topic 3: Update customer success plan with expand opportunities/ Identify the product or solution purchased
- Topic 4: Create an adoption campaign to identify expand opportunities/ Compare customer success, customer support and sales
- Topic 5: Identify potential expansion opportunities across the customer life cycle from a customer success plan/ Identify key stakeholder roles
- Topic 6: Validate the desired business outcome based on information obtained from key stakeholders/ Explain the customer lifecycle journey
- Topic 7: Explain the elements of a renewal risk analysis/ Explain the key drivers creating the need for Customer Success
- Topic 8: Describe sources used to identify customer barriers/ Explain the value proposition for customer success
- Topic 9: Explain different IT purchasing and consumption models/ Analyze a customer health score/ Customer conversations and interactions
- Topic 10: Explain the purpose of essential customer management activities/ Explain the elements of customer on boarding
- Topic 11: Account data and scoreboard review/ Customer and industry observations/ Feature matrix utilization
- Topic 12: Capturing moments of success/ Deployment planning/ Service subscriptions/ Identify customer barriers
Free Cisco 820-605 Exam Actual Questions
The questions for 820-605 were last updated On May. 16, 2023
Question #1
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?
Correct Answer:
A
Question #2
Question #3
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
Correct Answer:
A
Question #4
Question #5
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
Correct Answer:
A
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