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Cisco 820-605 Exam - Topic 6 Question 18 Discussion

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
B) Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
A) Contact the services team and request that they reach out to the customer to address the solution
C) Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D) No action is needed because the customer will probably renew and you can address the issue after the renewal

Cisco 820-605 Exam - Topic 6 Question 18 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 18
Topic #: 6
[All 820-605 Questions]

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

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Suggested Answer: B

by Eladia at May 08, 2022, 06:07 AM

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Vinnie
10 months ago
Wait, is it common for customers to not fully enable solutions?
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Stefany
10 months ago
B is important too, we need to keep the renewals manager in the loop.
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Gabriele
11 months ago
D sounds risky, what if they decide not to renew?
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Lavonna
11 months ago
I agree, we should find out why it's not enabled!
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Kaycee
11 months ago
C seems like the best option to really understand the customer's needs.
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Kaitlyn
11 months ago
I'm pretty confident that the Fair Credit Reporting Act is considered part of U.S. federal privacy law, so I'll go with option A.
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Veronika
11 months ago
This looks pretty straightforward. I'd start by right-clicking the chart and seeing if there's an option to move it to a new sheet.
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Noe
11 months ago
Okay, I've got this. The question is asking about deploying the Teams client, so the App setup policy in the Teams apps section is the way to go. That will let me control the client installation across the organization.
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