Cisco Exam 820-605 Topic 5 Question 68 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 68
Topic #: 5

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

AConduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

BAssign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

CComplete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

DResearch the best training available for this new technology and ensure as many IT staff as possible attend the training.

Show Suggested Answer

Suggested Answer: A

by Norah at Nov 25, 2023, 06:15 AM

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Emmett

10 days ago

I'm with Theodora on this one. Option A seems to be the most well-rounded approach. And let's be honest, no one wants to be the poor IT staff member who has to sit through a training that's completely irrelevant to their needs. That's a surefire way to lose them before they even get started.

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Theodora

11 days ago

You guys make a good point. I'm leaning towards option A - conducting an end-user assessment and tailoring the training accordingly. That way, we can identify any gaps and make sure the training is relevant and effective for all the users. Plus, it's always a good idea to get buy-in from the end-users, not just the IT staff.

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Doug

12 days ago

I agree with Charolette. While training is important, I think we need to consider the broader picture here. What about assessing the customer's readiness, understanding their specific needs, and developing a comprehensive adoption plan? Those seem like crucial steps that are missing from these options.

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Charolette

13 days ago

Hmm, this is a tricky one. As a potential candidate, I'm a bit concerned that the question seems to be focused solely on the training aspect, rather than a more holistic approach to ensuring successful adoption. I mean, there's got to be more to it than just training, right?

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