Cisco Exam 820-605 Topic 4 Question 45 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 45
Topic #: 4

Which action should a Customer Success Manager take when the product utilization score is not improving?

AConduct customer interviews to understand current adoption barriers and develop a solution plan.

BEngage the sales team to upsell the solution and offer options and product diversity to the customer.

CReview the support case history to identify product quality or customer education issues.

DContact the product operations team to review the telemetry and offer insights to the customer.

Show Suggested Answer

Suggested Answer: A

by Raul at Jun 27, 2022, 12:20 PM

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