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Cisco 820-605 Exam - Topic 4 Question 45 Discussion

Which action should a Customer Success Manager take when the product utilization score is not improving?
A) Conduct customer interviews to understand current adoption barriers and develop a solution plan.
B) Engage the sales team to upsell the solution and offer options and product diversity to the customer.
C) Review the support case history to identify product quality or customer education issues.
D) Contact the product operations team to review the telemetry and offer insights to the customer.

Cisco 820-605 Exam - Topic 4 Question 45 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 45
Topic #: 4
[All 820-605 Questions]

Which action should a Customer Success Manager take when the product utilization score is not improving?

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Suggested Answer: A

by Raul at Jun 27, 2022, 12:20 PM

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Ceola
10 months ago
A sounds right, but I wonder if customers will really open up.
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Germaine
10 months ago
Wait, D? Isn’t that a bit too technical for most customers?
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Zoila
10 months ago
C makes sense too, understanding support issues is crucial.
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Toi
11 months ago
Disagree, B could actually help boost usage through upselling.
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Sylvia
11 months ago
I think A is the best choice. Customer feedback is key!
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Elenor
11 months ago
Option D sounds interesting, but I wonder if contacting the product operations team is too technical for a Customer Success Manager. I might lean towards A or C instead.
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Mattie
11 months ago
I feel like engaging the sales team, like in option B, might not directly address the utilization issue. It seems more about selling than solving problems.
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Edmond
11 months ago
I'm not entirely sure, but I remember a practice question where reviewing support case history was important. Maybe option C is worth considering too?
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Rodolfo
11 months ago
I think option A makes the most sense. Conducting customer interviews could really help identify the barriers to adoption.
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Lindsay
11 months ago
Okay, I'm feeling more confident now. I'll carefully review the subnet information and IP configurations to identify the specific issue on Server3 that's causing the connectivity problem.
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Janae
11 months ago
Based on the question, I believe a functional test is the way to go. It will allow you to systematically check each of the data requirements and expected outputs to ensure the build is working as intended.
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Rickie
11 months ago
Hmm, I'm a bit confused by the wording of the question. Let me re-read the requirements carefully and think through the different options.
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