Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Cisco 820-605 Exam - Topic 3 Question 81 Discussion

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)
C) Review priorities from the Success Plan with customer leadership. and E) Determine if there has been a change in resourcing or stakeholders.
A) Sell additional training to the customer.
B) Introduce new features that have been recently enabled within the product.
D) Offer upfront discounts and secure the business for as many years as possible.

Cisco 820-605 Exam - Topic 3 Question 81 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 81
Topic #: 3
[All 820-605 Questions]

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, E

by Chantay at Jun 19, 2024, 06:54 AM

Limited Time Offer

25%

Off

Get Premium 820-605 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Lenna
9 months ago
Totally agree with C! Priorities need to be clear.
upvoted 0 times
...
Kirk
9 months ago
E is crucial! Changes in stakeholders can really stall things.
upvoted 0 times
...
Jerry
10 months ago
Surprised that selling training (A) is even an option!
upvoted 0 times
...
Jade
10 months ago
I think B could help too, but not sure it's the best choice.
upvoted 0 times
...
Erasmo
10 months ago
Definitely C and E! Gotta align with leadership.
upvoted 0 times
...
Junita
10 months ago
Selling additional training seems a bit off to me; it feels more like a last resort. I’m leaning towards C and E for sure.
upvoted 0 times
...
Sang
11 months ago
I practiced a question similar to this, and I think introducing new features could help re-engage customers, so maybe B is right?
upvoted 0 times
...
Alonzo
11 months ago
I’m not entirely sure, but I feel like determining changes in resourcing or stakeholders could be crucial too. That sounds like option E.
upvoted 0 times
...
Chanel
11 months ago
I remember discussing the importance of aligning with customer leadership to understand their priorities, so I think option C might be one of the answers.
upvoted 0 times
...
Penney
11 months ago
I got this! The key is to dig into the underlying issues causing the stall, like changes in resources or stakeholders. Reviewing priorities with the customer leadership is also crucial. Selling more stuff is just a band-aid.
upvoted 0 times
...
Coral
11 months ago
Hmm, I'm a bit unsure about this one. I'll need to think through the different options carefully to make sure I pick the best two approaches.
upvoted 0 times
...
Stevie
11 months ago
This question seems straightforward - I think the key is to focus on approaches that address the root cause of the stalled implementation, rather than just trying to sell more.
upvoted 0 times
...
Marsha
11 months ago
Okay, let's see. I'm pretty sure the right answers involve reviewing the success plan and determining if there have been any changes that are causing the stall. Selling more training or features doesn't seem like the right approach here.
upvoted 0 times
...
Luke
11 months ago
Hmm, this query seems straightforward, but the slow performance is concerning. I'll need to carefully analyze the query plan to identify the root cause.
upvoted 0 times
...
Arminda
11 months ago
Hmm, I'm a bit confused. The question talks about tracking the services offered by the new service company, so I'm not sure if just creating system status values is enough. Maybe we also need to create sub-status values to get more granular tracking?
upvoted 0 times
...
Stephen
11 months ago
The 'bind' or 'interface' attribute sounds right to me. Those are the ones that specify the network address for the service, if I remember correctly.
upvoted 0 times
...
Danilo
11 months ago
Okay, I've got this. The key is to focus on the after-tax cost of each financing source and then weight them appropriately. I'm confident I can work through this step-by-step and arrive at the right answer.
upvoted 0 times
...
Dwight
2 years ago
I believe option C is also important, reviewing priorities with customer leadership can help realign the implementation.
upvoted 0 times
...
Arminda
2 years ago
I agree, introducing new features and checking for changes in resourcing are key.
upvoted 0 times
...
Therese
2 years ago
Haha, sell them more training? That's like the IT version of 'Have you tried turning it off and on again?'
upvoted 0 times
...
Han
2 years ago
B is interesting, but I'm not sure introducing new features is the best approach when they're already struggling with the implementation. Gotta focus on the basics first.
upvoted 0 times
Marylou
2 years ago
E) Determine if there has been a change in resourcing or stakeholders.
upvoted 0 times
...
Shenika
2 years ago
C) Review priorities from the Success Plan with customer leadership.
upvoted 0 times
...
...
Alona
2 years ago
D? Really? Offering discounts to get a longer contract is just a band-aid solution. This is about actually helping the customer, not just locking them in.
upvoted 0 times
Isabelle
2 years ago
E) Determine if there has been a change in resourcing or stakeholders.
upvoted 0 times
...
Terina
2 years ago
C) Review priorities from the Success Plan with customer leadership.
upvoted 0 times
...
...
Hubert
2 years ago
I think options B and E are the best approaches.
upvoted 0 times
...
Percy
2 years ago
C and E seem like the obvious choices here. You need to make sure the customer's priorities are aligned and also check if there have been any changes in their team that could be causing the stall.
upvoted 0 times
Annamae
2 years ago
Agreed, those two options are crucial in addressing stalled implementations.
upvoted 0 times
...
Refugia
2 years ago
E) Determine if there has been a change in resourcing or stakeholders.
upvoted 0 times
...
Elza
2 years ago
C) Review priorities from the Success Plan with customer leadership.
upvoted 0 times
...
...

Save Cancel