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Cisco 820-605 Exam - Topic 3 Question 49 Discussion

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
B) Evaluate the customer's expertise in managing the purchased solution. and E) Review the original business case and reassess desired outcomes with the new leadership team.
A) Create a new Health Index dashboard with the Sales team.
C) Examine solution pricing with the Renewals Manager.
D) Schedule Quarterly Business Review with the new leadership team.

Cisco 820-605 Exam - Topic 3 Question 49 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 49
Topic #: 3
[All 820-605 Questions]

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, E

by Tammara at Sep 20, 2022, 04:09 AM

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Thurman
10 months ago
Wait, why would we examine pricing when adoption is the issue?
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Starr
10 months ago
Reviewing the original business case sounds smart!
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Micah
10 months ago
Not sure about creating a new Health Index dashboard...
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Melynda
11 months ago
Agree, a Quarterly Business Review is a must!
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Esteban
11 months ago
Definitely need to evaluate the customer's expertise.
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Youlanda
11 months ago
I feel like creating a Health Index dashboard could be useful, but it might not directly address the adoption issue.
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Alberta
11 months ago
Reviewing the original business case sounds familiar too. It might help us understand what the leadership team really wants.
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Carry
11 months ago
I'm not entirely sure, but I remember something about scheduling a Quarterly Business Review being important for aligning with leadership.
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Ryan
11 months ago
I think we should definitely evaluate the customer's expertise in managing the solution. That seems crucial for adoption.
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Gretchen
11 months ago
Hmm, I'm a bit confused about the requirement to send a notification to the security team. Should I create an SNS topic or an SQS queue for that? I'll need to double-check the details.
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Quentin
11 months ago
I'm pretty sure the indexes are stored in SPLUNK_HOME/var/lib, but I'll double-check the Splunk documentation to be sure.
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Kristofer
11 months ago
Hmm, I'm a little unsure about the details here. I know Oracle Web Services Manager has something to do with applying policy assertions, but I'm not totally clear on the specifics of how it works on the client and service sides.
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