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Cisco 820-605 Exam - Topic 11 Question 30 Discussion

What is the first step a Customer Success Manager should take to identify why the solution was purchased?
D) Engage with the customer
A) Review the bill of materials
B) Evaluate the Customer Success Plan
C) Collaborate with the sales team.

Cisco 820-605 Exam - Topic 11 Question 30 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 30
Topic #: 11
[All 820-605 Questions]

What is the first step a Customer Success Manager should take to identify why the solution was purchased?

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Suggested Answer: D

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Alita
10 months ago
I’m surprised this isn’t more straightforward!
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Alpha
10 months ago
Wait, why would you start with the bill of materials? Seems off.
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Reuben
11 months ago
Review the Customer Success Plan first, right?
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Lea
11 months ago
Definitely, collaborating with the sales team is super important too.
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Phil
11 months ago
I think engaging with the customer is key!
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Dudley
11 months ago
Hmm, this seems like a straightforward question about business continuity planning. I'll need to make sure I understand the key elements of an effective business continuity plan.
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Catrice
11 months ago
This seems like a tricky one. I'm not sure if I fully understand the problem, but I think option C might be the way to go. Calling the method from a test method instead of the setup method could help isolate the issue.
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Celestina
11 months ago
I'm a bit confused on this one. I'm not sure if it's B, C, or D. I'll have to think it through carefully and review the options.
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