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Cisco 820-605 Exam - Topic 10 Question 64 Discussion

How does the Customer Success Manager identify the product and solutions purchased by a customer?
A) Baseline products and solutions with the account team
B) Check sales for the customer pipeline to record products and solutions
C) Tour facility with the customer to catalog products and solutions
D) Review statement of work to archive products and solutions mentioned

Cisco 820-605 Exam - Topic 10 Question 64 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 64
Topic #: 10
[All 820-605 Questions]

How does the Customer Success Manager identify the product and solutions purchased by a customer?

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Suggested Answer: A, E

by Mari at Aug 10, 2023, 04:05 PM

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Thad
9 months ago
Totally agree with D, it’s all in the paperwork!
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Ashlyn
10 months ago
Really? Touring the facility? That sounds unnecessary.
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Shawna
10 months ago
D seems like a solid option too.
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Angelica
10 months ago
I think B makes more sense for tracking.
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Deja
10 months ago
A is the best way to start!
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Long
11 months ago
Baseline products with the account team seems like a collaborative approach, but I wonder if it’s comprehensive enough compared to checking the sales records.
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Noemi
11 months ago
I’m a bit confused about the options. Touring the facility sounds nice, but I don’t think it’s practical for identifying products.
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Timothy
11 months ago
I remember practicing a question about reviewing the statement of work, and it seems like that could be a solid way to identify what the customer has purchased.
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Marylin
11 months ago
I think the Customer Success Manager should probably check the sales for the customer pipeline, but I'm not entirely sure if that's the best approach.
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Wilda
11 months ago
I'm a little confused by this question. I'm not sure I fully understand what they mean by "process flexibility." I'll have to review my notes on that concept.
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Bettina
11 months ago
There was a practice question on channel bonding and how it affects performance. It might be one of the parameters we need to consider for the 5 GHz usage.
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Jess
11 months ago
This looks like a pretty straightforward Cisco UCM configuration question. I think I've seen something like this before, so I should be able to work through it.
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Buddy
11 months ago
This seems like a straightforward security question. I'm pretty confident the answer is B - authenticated HTTPS.
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Sang
1 year ago
I'm surprised there's no option for 'guess wildly and hope for the best.' That's the Customer Success Manager's specialty, right?
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Tashia
1 year ago
No, guessing wildly is not a good strategy for a Customer Success Manager.
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Queenie
1 year ago
D) Review statement of work to archive products and solutions mentioned
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Kasandra
1 year ago
No, guessing wildly is not a good strategy for a Customer Success Manager.
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Margery
1 year ago
D) Review statement of work to archive products and solutions mentioned
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Kirby
1 year ago
A) Baseline products and solutions with the account team
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Mabel
1 year ago
A) Baseline products and solutions with the account team
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Sophia
1 year ago
Option D is the way to go. Reviewing the statement of work is the most reliable source of information on the customer's products and solutions. Plus, it's all neatly archived and ready to reference.
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Clement
1 year ago
A) Baseline products and solutions with the account team
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Claudio
1 year ago
That makes sense. It's all documented there for easy access.
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Arthur
1 year ago
D) Review statement of work to archive products and solutions mentioned
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Una
1 year ago
Touring the customer's facility sounds like a fun field trip, but it might not be the most efficient way to catalog their purchases. I'd hate to be the one who has to count every widget and gizmo!
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Tamra
1 year ago
D) Review statement of work to archive products and solutions mentioned
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Chara
1 year ago
That does sound like a lot of work!
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Gearldine
1 year ago
C) Tour facility with the customer to catalog products and solutions
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Nadine
1 year ago
B) Check sales for the customer pipeline to record products and solutions
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Bobbie
1 year ago
A) Baseline products and solutions with the account team
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Doyle
1 year ago
D) Review statement of work to archive products and solutions mentioned
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An
1 year ago
That does sound like a lot of work!
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Elke
1 year ago
C) Tour facility with the customer to catalog products and solutions
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Alex
1 year ago
B) Check sales for the customer pipeline to record products and solutions
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Georgeanna
1 year ago
A) Baseline products and solutions with the account team
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Sharita
1 year ago
Checking the sales pipeline is a good idea, but that might not give you the full picture. What if the customer has already deployed the products and solutions?
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Markus
1 year ago
Reviewing the statement of work can provide detailed information about the products and solutions purchased.
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Antione
1 year ago
D) Review statement of work to archive products and solutions mentioned
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Christoper
1 year ago
Checking with the account team is a good way to get accurate information.
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Launa
1 year ago
A) Baseline products and solutions with the account team
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Dyan
1 year ago
Option A seems like the most straightforward approach to identify the customer's products and solutions. The account team would have the most up-to-date information on the customer's purchases.
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Corrinne
1 year ago
I agree with Roy, reviewing the statement of work seems like the most accurate way to identify the products and solutions purchased by a customer.
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Roy
1 year ago
I believe the correct way is to review the statement of work to archive products and solutions mentioned.
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Blythe
1 year ago
I think the Customer Success Manager identifies products and solutions by touring the facility with the customer.
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