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Cisco 820-605 Exam - Topic 10 Question 56 Discussion

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
A) Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
B) Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
C) Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
D) Research the best training available for this new technology and ensure as many IT staff as possible attend the training.

Cisco 820-605 Exam - Topic 10 Question 56 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 56
Topic #: 10
[All 820-605 Questions]

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

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Suggested Answer: A

by Elvera at Feb 06, 2023, 12:08 AM

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Deeanna
10 months ago
Researching the best training sounds like a solid plan!
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Bok
10 months ago
Wait, do we really need to assess the Project teams too?
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Roosevelt
10 months ago
Totally agree, training is a must!
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Carin
11 months ago
Not sure if training alone will cut it.
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Aide
11 months ago
End-user assessment is key for smooth adoption!
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Avery
11 months ago
I feel like option D is a bit vague; researching training is important, but we need to ensure it's tailored to the customer's specific needs, right?
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Merri
11 months ago
Option B sounds like a good idea, but I wonder if just training the IT staff is enough for overall success.
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Craig
11 months ago
I remember a practice question where we had to assess team readiness, and I think option C might be relevant too, but it feels more internal-focused.
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Rory
11 months ago
I think option A makes the most sense since understanding the end-users is crucial for adoption, but I'm not entirely sure if we should focus on gaps first.
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Derick
11 months ago
This is a good test of my knowledge on email security. I'm pretty sure the right answers are certain phrases/punctuation and certain images/attachments, but I'll double-check to be sure.
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Nikita
11 months ago
Hmm, this seems like a tricky one. I'll need to think carefully about the required profile options for Oracle Inventory.
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