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Cisco 820-605 Exam - Topic 10 Question 39 Discussion

A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
C) Analyze the adoption report. and D) Examine the recent QBR results.
A) Research the list of accelerators.
B) Review the account health score.
E) Evaluate the architecture value cards.

Cisco 820-605 Exam - Topic 10 Question 39 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 39
Topic #: 10
[All 820-605 Questions]

A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Renea at May 07, 2022, 11:02 AM

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Telma
10 months ago
What are architecture value cards? Never heard of those!
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Annamae
10 months ago
Reviewing the account health score is a must too!
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Gary
11 months ago
Wait, how can we trust the adoption report if leadership is new?
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Carmelina
11 months ago
Totally agree, the adoption report is key!
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Antione
11 months ago
Gotta analyze the adoption report for sure.
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Adelle
11 months ago
Okay, I've got it - the cost of quality is the tool and technique that includes all the costs over the product's life to prevent nonconformance. That's the best fit for the question.
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Alecia
11 months ago
This is a good opportunity to demonstrate my knowledge of synchronization. I'll carefully analyze each statement and select the two that are true.
upvoted 0 times
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