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Cisco 820-605 Exam - Topic 1 Question 57 Discussion

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?
A) Administer twice-yearly student and staff surveys with two question related to IT
B) Measure the number of complaints raised by students
C) Use a combination of tailored surveys and IT tools-based metrics
D) Implement staff Super Users to provide feedback

Cisco 820-605 Exam - Topic 1 Question 57 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 57
Topic #: 1
[All 820-605 Questions]

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

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Suggested Answer: A

by Gearldine at Feb 28, 2023, 03:04 AM

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Juliann
10 months ago
C is definitely the way to go, we need comprehensive feedback!
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Sean
10 months ago
Wait, are Super Users really effective? Sounds a bit biased to me.
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Gearldine
10 months ago
A is too limited, two questions won't capture the full experience.
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Roosevelt
11 months ago
I disagree, B is more straightforward and shows real issues.
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Regenia
11 months ago
C seems like the best option, combining both qualitative and quantitative data.
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France
11 months ago
Implementing Super Users sounds interesting, but I wonder if they would have enough insight to provide comprehensive feedback, like option D suggests.
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Marsha
11 months ago
I practiced a similar question where surveys were mentioned, but I feel like just doing them twice a year might miss ongoing issues.
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Grover
11 months ago
I'm not sure if just relying on complaints, like in option B, gives a full picture of the IT solution's effectiveness.
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Twana
11 months ago
I remember discussing the importance of using multiple data sources to measure success, so I think option C might be the best choice.
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An
11 months ago
Okay, let's see. The key seems to be mapping the detailed workflow steps to the simplified view the customer wants. I'm leaning towards C, but I'll double-check the other options.
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Callie
11 months ago
I think the IGRM, or Information Governance Reference Model, might be the best fit for this question. It's a more comprehensive framework that includes legal hold processes as part of the overall information governance strategy.
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Luke
1 year ago
I bet the university's IT team is sweating bullets, hoping no one picks the 'measure complaints' option. Talk about a morale killer!
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Norah
1 year ago
D) Implement staff Super Users to provide feedback
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Vannessa
1 year ago
C) Use a combination of tailored surveys and IT tools-based metrics
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Brandon
1 year ago
A) Administer twice-yearly student and staff surveys with two question related to IT
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Shanice
1 year ago
D) Staff Super Users could be helpful, but I doubt they'd give unbiased feedback. Maybe they're just happy to have a new title!
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Kristal
1 year ago
A) Administer twice-yearly student and staff surveys with two question related to IT
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Elena
1 year ago
D) Implement staff Super Users to provide feedback
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Kenneth
1 year ago
C) Use a combination of tailored surveys and IT tools-based metrics
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Edgar
1 year ago
A) Administer twice-yearly student and staff surveys with two question related to IT
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Corrina
1 year ago
A) Administer twice-yearly student and staff surveys with two question related to IT
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Emerson
1 year ago
D) Implement staff Super Users to provide feedback
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Gerald
1 year ago
C) Use a combination of tailored surveys and IT tools-based metrics
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Long
1 year ago
A) Administer twice-yearly student and staff surveys with two question related to IT
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Fanny
1 year ago
A) Twice-yearly surveys? That's like checking the temperature once in winter and once in summer - not very insightful.
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Amie
1 year ago
B) Measuring complaints seems too narrow. Shouldn't we focus on positive experiences too?
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Lillian
1 year ago
C) Use a combination of tailored surveys and IT tools-based metrics
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Salley
1 year ago
A) Administer twice-yearly student and staff surveys with two questions related to IT
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Pok
1 year ago
C) sounds like the most comprehensive approach. Surveys and metrics would give a well-rounded view of the solution's impact.
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Tamekia
1 year ago
Combining tailored surveys with IT tools-based metrics seems like a thorough way to measure the success of the new IT solution.
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Eliz
1 year ago
Having staff Super Users to provide feedback could also be beneficial in understanding how the IT solution is being utilized.
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Mona
1 year ago
Administering surveys and using IT tools-based metrics would definitely help in evaluating the impact of the new solution.
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Aleisha
1 year ago
I agree, using surveys and metrics would provide a complete picture of the IT solution's success.
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Jerilyn
1 year ago
I prefer option D. Having staff Super Users provide feedback can give more personalized insights into the user experience.
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Luis
1 year ago
I agree with Jenelle. Using a combination of surveys and metrics will give a more comprehensive view of the success of the IT solution.
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Jenelle
1 year ago
I think option C is the best approach because it combines surveys and IT tools-based metrics.
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