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Cisco 820-605 Exam - Topic 1 Question 52 Discussion

A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?
D) Clarity roles and responsibilities with the stakeholders.
A) Share the company's organizational chart with the support team.
B) Provide customers with relevant use cases for the purchased solution.
C) Ensure that the customer knows the point of contact for product training.

Cisco 820-605 Exam - Topic 1 Question 52 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 52
Topic #: 1
[All 820-605 Questions]

A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

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Suggested Answer: D

by Cammy at Nov 21, 2022, 11:06 PM

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Edward
10 months ago
Wait, why do we need to explain our issues so much?
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Tegan
10 months ago
Definitely need to clarify roles, that’s key!
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Glynda
10 months ago
Not sure if that’s enough to solve the problem.
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Melinda
11 months ago
Totally agree, it’s all about clear communication.
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Vannessa
11 months ago
Sharing the org chart could help!
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Ilona
11 months ago
I think providing relevant use cases could be useful, but it doesn't really solve the problem of them having to repeat themselves.
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Malinda
11 months ago
Sharing the organizational chart seems a bit too formal; I wonder if it would actually help the customer feel more connected to the team.
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Laurena
11 months ago
I remember a practice question about customer communication, and I feel like providing a point of contact could help streamline their experience.
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Jordan
11 months ago
I think it might be important to clarify roles and responsibilities with stakeholders, but I'm not entirely sure if that directly addresses the customer's issue.
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Marisha
11 months ago
I'm a bit confused on this one. I know Kubernetes uses declarative configuration, but I can't recall if that's the only style that's preferred or if imperative can also be used in some cases. I'll have to review my notes to make sure I get this right.
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Dorothy
11 months ago
I'm drawing a blank on the exact sequence here. Is it possible the router sends an IGMP join to the source? Or does that come later? I'll have to review my notes to be sure.
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Misty
11 months ago
Hmm, I'm a bit unsure between C and D. I'll need to review the antimicrobial susceptibility patterns for Stenotrophomonas to make the best choice.
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Douglass
11 months ago
This is a tricky one. I'm not sure if the main purpose is to document the current state or to establish the key performance indicators. I'll need to review my notes on business analysis before answering this.
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